Senior UX Researcher - Digital Experience (Corporate and Institutional Banking)

U.S. Bancorp
Minneapolis, Atlanta, Chicago, Charlotte, Los Angeles
Workplace: HybridFull timeUSD 119,765 - 140,900 annuallyFunction: Research & Scientific (R&D)Education: bachelorsSkills: ["Communication","Cross-functional collaboration","Stakeholder management","Judgment","Mentorship"]

Lead end-to-end UX research for Corporate and Institutional Banking digital initiatives, partnering with product, design, and business stakeholders to shape problems, set research strategies, and guide decisions. Use qualitative and exploratory methods (e.g., stakeholder interviews and journey mapping) to translate findings into actionable insights for product direction and digital investment. Establish research standards, mentor junior researchers, and advance user-centered decision-making across a portfolio of digital products.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Senior UX Researcher - Digital Experience (Corporate and Institutional Banking)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end UX research for Corporate and Institutional Banking digital initiatives, partnering with product, design, and business stakeholders to shape problems, set research strategies, and guide decisions. Use qualitative and exploratory methods (e.g., stakeholder interviews and journey mapping) to translate findings into actionable insights for product direction and digital investment. Establish research standards, mentor junior researchers, and advance user-centered decision-making across a portfolio of digital products.
Location: Minneapolis, Atlanta, Chicago, Charlotte, Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end UX research and discovery aligned to business and product objectives.
  • •Partner with product managers, designers, and business stakeholders to define problems and guide decisions.
  • •Select and apply appropriate research methodologies based on context and desired outcomes.
  • •Translate findings into clear, actionable insights for product direction and business strategy.
  • •Establish UX research standards and mentor junior researchers to improve consistency and impact.

Pay and Benefits

Salary: USD 119,765 - 140,900 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

  • •Bachelor’s degree in UX, design research, psychology, social science (or equivalent experience).
  • •6 to 8 years of UX design research experience.
  • •Experience driving UX research strategy across multiple products, programs, or business domains.
  • •Ability to establish, scale, or improve UX research standards, methodologies, and best practices.
  • •Demonstrated ability to mentor or coach researchers and influence senior leaders with data-driven insights.
Experience:BankingFinancial servicesDigital experienceUX researchRegulated organizationsConsulting
Education:Bachelor's in UX, design research, psychology, social science (or another relevant field)
Skills:CommunicationCross-functional collaborationStakeholder managementJudgmentMentorship

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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