Customer Service Representative

Sonoco Products
Illinois
Workplace: OnsiteFull timeUSD 51,040 - 57,420 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Customer service","Follow-through"]

Serve as a customer advocate for order status and related inquiries, maintaining customer records and processing orders. Coordinate with production to schedule orders and ensure on-time deliveries, while quoting pricing and entering customer projects and corrective actions. Manage complex customer issues by analyzing causes and driving resolutions with internal partners, including investigating accounts receivable problems with A/R and account managers. Located in Arlington Heights, IL.

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Sonoco Products
Sonoco Products
7 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a customer advocate for order status and related inquiries, maintaining customer records and processing orders. Coordinate with production to schedule orders and ensure on-time deliveries, while quoting pricing and entering customer projects and corrective actions. Manage complex customer issues by analyzing causes and driving resolutions with internal partners, including investigating accounts receivable problems with A/R and account managers. Located in Arlington Heights, IL.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer questions and concerns regarding order status and related issues.
  • •Maintain customer files (physical and electronic) and accept/process orders from customers.
  • •Coordinate with production to schedule orders and ensure deliveries are on time.
  • •Quote pricing, enter customer projects and corrective actions, and prepare sample orders for sales staff and customers.
  • •Manage complex customer issues and help research accounts receivable problems with A/R and account managers.

Pay and Benefits

Salary: USD 51,040 - 57,420 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •Well-polished written and verbal communication skills.
  • •Two years’ experience preferred in an office setting with a multi-line phone system.
  • •Bilingual English/Spanish verbal and written skills preferred.
  • •Proficient in Microsoft Office tools, including Excel and Outlook.
Education:High School
Skills:CommunicationProblem-solvingCustomer serviceFollow-through
Languages:EnglishSpanish
Tech Stack:Microsoft OfficeExcelOutlookWork

Company Brief

Sonoco Products
Produces industrial and consumer packaging solutions, including paper, rigid paper containers, plastics, and protective packaging. Sonoco serves a wide range of global customers across food, beverage, healthcare, and industrial markets.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hartsville, United States
Founded: 1899
WebsiteLinkedIn