Binance

2 years ago

Account Manager - VIP Clients (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Account management role focused on servicing VIP crypto clients across APAC. Responsibilities include building strong client relationships, driving retention and wallet share, coordinating with internal teams, and identifying opportunities across Binance’s product suite (Spot, Margin, Futures, OTC, Earn). Requires deep trading knowledge, client-centric approach, and bilingual English/Mandarin to coordinate with overseas partners.

Location: Vietnam

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
•Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
•Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
•Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
•Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•At least 3-5 years working experience in account management/sales function from financial/trading institutions.
•Product knowledge from working in exchange/broker/trading firms.
•Understand common trading strategies and how trading firms operate to make profit.
•Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities.
•Bilingual English/Mandarin is required to coordinate with overseas partners and stakeholders

Experience:3-5 yearsCryptocurrencyTradingFinance

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAdaptability

Languages:EnglishMandarin

Tech Stack:APIsTrading systemsBinance platform

Company Brief

Binance

Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn

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Binance

2 years ago

Account Manager - VIP Clients (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
•Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
•Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
•Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
•Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•At least 3-5 years working experience in account management/sales function from financial/trading institutions.
•Product knowledge from working in exchange/broker/trading firms.
•Understand common trading strategies and how trading firms operate to make profit.
•Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities.
•Bilingual English/Mandarin is required to coordinate with overseas partners and stakeholders

Experience:3-5 yearsCryptocurrencyTradingFinance

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAdaptability

Languages:EnglishMandarin

Tech Stack:APIsTrading systemsBinance platform

Company Brief

Binance

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn