Customer Value Partner (German Speaking)

Hawk
Munich, Berlin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Ownership","Executive communication","Relationship building","Analytical thinking","Customer focus"]

Own end-to-end customer relationships, from scoping and implementation through ongoing value realization, adoption, and new use cases. You run lightweight delivery planning, define what value means in each customer’s numbers, and align success plans to business objectives and regulatory context. Drive commercial outcomes like GRR and NRR, monitor usage and performance to optimize false positives and investigations, and support the sales cycle with credible, C-suite-ready account insights using AI and agentic AI tools.

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Hawk
Hawk
1 month ago

Customer Value Partner (German Speaking)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end customer relationships, from scoping and implementation through ongoing value realization, adoption, and new use cases. You run lightweight delivery planning, define what value means in each customer’s numbers, and align success plans to business objectives and regulatory context. Drive commercial outcomes like GRR and NRR, monitor usage and performance to optimize false positives and investigations, and support the sales cycle with credible, C-suite-ready account insights using AI and agentic AI tools.
Location: Munich, Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own the full customer lifecycle for your portfolio, from initial scoping and implementation through ongoing value realization and new use cases.
  • •Manage delivery using Hawk’s best practices and methodology: build the plan, track progress, and report clearly.
  • •Define and build customer value based on their numbers and objectives, then design joint success plans aligned to business and regulatory context.
  • •Drive commercial outcomes for accounts, including GRR and NRR, and related revenue recognition outcomes when applicable.
  • •Monitor usage and performance, optimize based on findings (e.g., reduce false positives), and use AI/agentic AI tools to improve QBR preparation and account insight.

Key Requirements

  • •5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management in B2B enterprise software.
  • •Track record managing accounts at $500K+ ARR, including cross-sell or expansion outcomes.
  • •Comfort owning delivery end to end—scoping, tracking, and reporting—without relying on a separate PM.
  • •Strong understanding of SaaS/enterprise delivery models and experience in AML, fraud prevention, or other regulated financial services as an advantage.
  • •Fluent German communication skills (plus hands-on comfort using AI/agentic AI tools).
Experience:5+ yearsB2B enterprise softwareSaaSAMLFraud preventionRegulated financial services
Skills:OwnershipExecutive communicationRelationship buildingAnalytical thinkingCustomer focus
Languages:GermanEnglish
Tech Stack:AIAgentic AIQBRSaaS

Company Brief

Hawk
Hawk provides cloud‑native, explainable AI solutions for anti‑money laundering, sanctions screening and fraud prevention, helping banks, payment providers and fintechs detect financial crime in real time and reduce false positives.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Munich, Germany
Founded: 2018
Glassdoor
Glassdoor: 3.5
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