Hawk

1 day ago

Customer Value Partner (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end customer relationships, from scoping and implementation through ongoing value realization, adoption, and new use cases. You run lightweight delivery planning, define what value means in each customer’s numbers, and align success plans to business objectives and regulatory context. Drive commercial outcomes like GRR and NRR, monitor usage and performance to optimize false positives and investigations, and support the sales cycle with credible, C-suite-ready account insights using AI and agentic AI tools.

Location: Munich, Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the full customer lifecycle for your portfolio, from initial scoping and implementation through ongoing value realization and new use cases.
•Manage delivery using Hawk’s best practices and methodology: build the plan, track progress, and report clearly.
•Define and build customer value based on their numbers and objectives, then design joint success plans aligned to business and regulatory context.
•Drive commercial outcomes for accounts, including GRR and NRR, and related revenue recognition outcomes when applicable.
•Monitor usage and performance, optimize based on findings (e.g., reduce false positives), and use AI/agentic AI tools to improve QBR preparation and account insight.

Key Requirements

•5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management in B2B enterprise software.
•Track record managing accounts at $500K+ ARR, including cross-sell or expansion outcomes.
•Comfort owning delivery end to end—scoping, tracking, and reporting—without relying on a separate PM.
•Strong understanding of SaaS/enterprise delivery models and experience in AML, fraud prevention, or other regulated financial services as an advantage.
•Fluent German communication skills (plus hands-on comfort using AI/agentic AI tools).

Experience:5+ yearsB2B enterprise softwareSaaSAMLFraud preventionRegulated financial services

Skills:OwnershipExecutive communicationRelationship buildingAnalytical thinkingCustomer focus

Languages:GermanEnglish

Tech Stack:AIAgentic AIQBRSaaS

Company Brief

Hawk

Hawk provides cloud‑native, explainable AI solutions for anti‑money laundering, sanctions screening and fraud prevention, helping banks, payment providers and fintechs detect financial crime in real time and reduce false positives.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Munich, Germany

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Hawk

1 day ago

Customer Value Partner (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Munich, Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the full customer lifecycle for your portfolio, from initial scoping and implementation through ongoing value realization and new use cases.
•Manage delivery using Hawk’s best practices and methodology: build the plan, track progress, and report clearly.
•Define and build customer value based on their numbers and objectives, then design joint success plans aligned to business and regulatory context.
•Drive commercial outcomes for accounts, including GRR and NRR, and related revenue recognition outcomes when applicable.
•Monitor usage and performance, optimize based on findings (e.g., reduce false positives), and use AI/agentic AI tools to improve QBR preparation and account insight.

Key Requirements

•5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management in B2B enterprise software.
•Track record managing accounts at $500K+ ARR, including cross-sell or expansion outcomes.
•Comfort owning delivery end to end—scoping, tracking, and reporting—without relying on a separate PM.
•Strong understanding of SaaS/enterprise delivery models and experience in AML, fraud prevention, or other regulated financial services as an advantage.
•Fluent German communication skills (plus hands-on comfort using AI/agentic AI tools).

Experience:5+ yearsB2B enterprise softwareSaaSAMLFraud preventionRegulated financial services

Skills:OwnershipExecutive communicationRelationship buildingAnalytical thinkingCustomer focus

Languages:GermanEnglish

Tech Stack:AIAgentic AIQBRSaaS

Company Brief

Hawk

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Munich, Germany

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor