Sales & Service Manager - Naperville

Alo Yoga
United States
Workplace: OnsiteFull timeUSD 60,000 - 73,000 annuallyFunction: SalesExperience: 3-5 yearsSkills: ["Interpersonal communication","Coaching","Time management","Problem-solving","Accountability"]

Lead store sales and guest experience strategy as part of the store leadership team. Root cause sales opportunities, oversee the Sales & Service team through coaching and feedback, and drive daily customer relationships. Build and execute sales floor coverage plans, partner with the General Manager on sales/service strategy and budgeting, and represent the business in meetings while collaborating cross-functionally to support organizational goals.

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Alo Yoga
Alo Yoga
5 hours ago

Sales & Service Manager - Naperville

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead store sales and guest experience strategy as part of the store leadership team. Root cause sales opportunities, oversee the Sales & Service team through coaching and feedback, and drive daily customer relationships. Build and execute sales floor coverage plans, partner with the General Manager on sales/service strategy and budgeting, and represent the business in meetings while collaborating cross-functionally to support organizational goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Root cause sales opportunities and partner with the General Manager to escalate process or system gaps.
  • •Oversee the Sales & Service team to deliver exceptional guest experience through connection assessment, product education, and feedback/coaching.
  • •Develop daily customer relationships and ensure effective sales floor coverage by building workforce solutions and leading selling initiatives.
  • •Partner with the General Manager to build and execute the store Sales & Service strategy, including reviewing and monitoring budget and key metrics (e.g., Expenses, Sell-Thru).
  • •Lead the team in aligning with ALO’s mission and guiding principles, supporting succession planning and recruitment, and overseeing operational deliverables on the Sales and Service model.

Pay and Benefits

Salary: USD 60,000 - 73,000 annually
Perks:Employee DiscountHealth InsuranceDentalVision401kClothing AllowanceWellness Stipend

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Working knowledge of MS Office (Word, Excel and Outlook).
  • •Exceptional interpersonal and communication skills, both verbal and written.
  • •Ability to handle multiple tasks in a changing environment with independent work ethic and time management.
  • •Ability to stand and move for an entire shift and perform required physical activities, including lifting/pushing/carrying up to 50 pounds.
Experience:3-5 yearsRetail
Skills:Interpersonal communicationCoachingTime managementProblem-solvingAccountability
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn