Commercial Services Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 24.09 - 36.11 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Organizational skills","Professionalism","Customer service","Troubleshooting"]

Support Manheim client needs at a specified Cox location by handling requests in person, by phone, and via digital correspondence. Build and maintain client relationships through the auction process, coordinate sale-day preparations, and troubleshoot/resolution of service issues. Serve as a liaison between clients, sales teams, and location personnel, manage sale-related inquiries (including adjustments and purchase questions), and represent commercial services lanes on sale days while meeting safety and service standards.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Commercial Services Specialist II (Manheim)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Manheim client needs at a specified Cox location by handling requests in person, by phone, and via digital correspondence. Build and maintain client relationships through the auction process, coordinate sale-day preparations, and troubleshoot/resolution of service issues. Serve as a liaison between clients, sales teams, and location personnel, manage sale-related inquiries (including adjustments and purchase questions), and represent commercial services lanes on sale days while meeting safety and service standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support client needs in person, by phone, and through digital correspondence, ensuring expectations are met.
  • •Coordinate sale activities for in-lane and digital sales, including pre/post preparations and sale-day support.
  • •Investigate, troubleshoot, and resolve client problems; act as a liaison between customers, sales teams, and location personnel.
  • •Handle client inquiries and follow up on issues such as gate passes, missing keys, PSI status, lot damage, and sold units.
  • •Represent commercial services lanes on sale days and solicit inventory and additional services to buyers (e.g., PSIs, recon, CRs).

Pay and Benefits

Salary: USD 24.09 - 36.11 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED.
  • •1+ years of experience in customer service with effective communication and organizational skills.
  • •Basic Microsoft Office skills (Excel, Word, PowerPoint).
  • •OR 5 years’ experience in a related field.
  • •Clear a pre-employment drug test.
Experience:1+ years
Education:High School
Skills:CommunicationOrganizational skillsProfessionalismCustomer serviceTroubleshooting
Tech Stack:Microsoft OfficeExcelWordPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn