NTT

3 weeks ago

Helpdesk Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide technical helpdesk support for end-user computing in Noida, handling troubleshooting and resolution of online system issues. Diagnose and approve operational quality of desktops, notebooks, printers, and peripherals; install, maintain, and optimize device configurations at customer sites. Manage device collection/retrieval/replacement, perform maintenance and repairs, and advise customers on preventive maintenance, configurations, and system operation.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve end-user issues across Windows and mac environments, including device and connectivity problems.
•Act as a liaison between customers and internal departments to ensure issues are resolved accurately and timely.
•Review, troubleshoot, and approve operational quality of desktops, notebooks, printers, and related peripherals.
•Handle device collection, retrieval, replacement, and install/maintain/optimize desktop and notebook configurations at customer sites.
•Perform maintenance and repair services and advise customers on preventive maintenance, configurations, and system operation.

Key Requirements

•Be technically sound in Windows troubleshooting (including registry edit) and MAC troubleshooting/optimization.
•Experience with device management and deployment tools such as MDM, Autopilot setup, and SCCM.
•Knowledge of Amazon Workspaces, Citrix, Active Directory (basic troubleshooting), Outlook troubleshooting, and printer/troubleshooting workflows.
•Knowledge of troubleshooting Windows 10 and Windows 8, PC hardware, networking basics, messaging, and MS Office/COTS applications.
•Graduate with relevant experience/knowledge in a technical support role, able to work rotational shifts.

Education:Bachelor's

Tech Stack:WindowsWindows 10Windows 8Registry editMac troubleshootingMDMAutopilotSCCMAmazon WorkspacesCitrixActive DirectoryOutlookPrinter troubleshootingNetwork drivesInternet ExplorerNetworkingMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT