Senior Product Manager, Post Order Experience (Remote)

ezCater
United States
Workplace: HybridFull timeUSD 161,000 - 213,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Data analysis","Hypothesis building","Collaboration","Empathy","Teamwork"]

Own the post-order customer experience strategy and execution, including order management/visibility, reviews, and rewards. Use research and data to build hypotheses that improve retention, self-service, and marketplace stickiness, while encouraging behaviors like favorites, reward redemption, and reordering. Set and monitor KPIs, run iterative experiments, and collaborate across Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service.

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ezCater
ezCater
2 days ago

Senior Product Manager, Post Order Experience (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Own the post-order customer experience strategy and execution, including order management/visibility, reviews, and rewards. Use research and data to build hypotheses that improve retention, self-service, and marketplace stickiness, while encouraging behaviors like favorites, reward redemption, and reordering. Set and monitor KPIs, run iterative experiments, and collaborate across Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Drive the vision and develop the roadmap for the post-order experience, including order management/visibility, reviews, and rewards.
  • •Use research and data to communicate a compelling product narrative and evangelize the roadmap and vision.
  • •Build deep empathy for users and lead product initiatives to define, prioritize, and deliver improved functionalities and user experiences.
  • •Identify opportunities for innovation and implement strategies that keep the marketplace delivering an exceptional experience.
  • •Create and monitor metrics (KPIs) and run iterative experiments to improve outcomes in your area.
Travel: Low travel

Pay and Benefits

Salary: USD 161,000 - 213,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalFsa401kEquityPaid LeavePaid Holidays

Key Requirements

  • •5+ years of product management experience for consumer-facing e-commerce products, with marketplace and/or post-order experience a plus.
  • •Proven ability to innovate on behalf of customers, going beyond maintaining the status quo.
  • •Strong analytical skills for working with and manipulating data to develop hypotheses and inform solutions.
  • •Comfort using AI tools such as Claude to prototype solutions and improve execution speed.
  • •Experience collaborating cross-functionally and a willingness to travel quarterly to Boston when applicable.
Experience:5+ yearsE-commerceMarketplace
Skills:Data analysisHypothesis buildingCollaborationEmpathyTeamwork
Tech Stack:Claude

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater
Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn