Customer Success Advisor -ASEAN (Vietnamese Speaker)

Autodesk
Kuala Lumpur
Full timeFunction: Customer Success & Account ManagementSkills: ["Curiosity mindset","Independent execution","Data-driven decision-making","Cross-functional collaboration","Customer discovery"]

Drive customer outcomes by helping customers realize value from their Autodesk solutions. Proactively engage accounts using data signals, create adoption strategies, and identify at-risk customers through discovery conversations. Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to deliver high-quality experiences that improve satisfaction, retention, and measurable business outcomes. Expand customer relationships through strategic value discovery.

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FursaFursa
Autodesk
Autodesk
15 hours ago

Customer Success Advisor -ASEAN (Vietnamese Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive customer outcomes by helping customers realize value from their Autodesk solutions. Proactively engage accounts using data signals, create adoption strategies, and identify at-risk customers through discovery conversations. Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to deliver high-quality experiences that improve satisfaction, retention, and measurable business outcomes. Expand customer relationships through strategic value discovery.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use data-triggered signals to proactively engage customers and align product capabilities with customer outcomes.
  • •Establish adoption strategies to increase customer value and product usage.
  • •Identify and engage at-risk accounts using discovery skills and realign them toward success.
  • •Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes.
  • •Uncover opportunities to expand customer relationships through value discovery and strategic conversations.

Key Requirements

  • •3–5 years in Customer Success, Account Management, or a related customer-facing role.
  • •Proven ability to work independently while driving measurable impact.
  • •Experience with cross-functional collaboration across internal and external stakeholders.
  • •Proficiency in Salesforce or similar CRM systems.
  • •Experience with SaaS, cloud-based software, or subscription business models.
Experience:SaaSCloud-based softwareSubscription business modelsAECMFGM&EAutodesk
Skills:Curiosity mindsetIndependent executionData-driven decision-makingCross-functional collaborationCustomer discovery
Languages:EnglishVietnamese
Tech Stack:SalesforceCRM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor