Dell

2 weeks ago

Technical Support Engineer - Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Deliver front-line remote technical support for Dell’s Elastic Cloud Storage (ECS) across enterprise environments. Diagnose and resolve complex hardware/software issues using advanced troubleshooting and diagnostic procedures, escalating when needed. Maintain closed-loop communication and manage case priorities while documenting outcomes. Share knowledge through technical articles, help create support self-service content, and mentor peers. Support 24×7×365 operations with shift work and on-call responsibilities as required.

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver front-line remote technical support and resolve complex IT issues across enterprise environments.
•Diagnose and resolve complex issues using systems analysis techniques, advanced troubleshooting tools, and diagnostic procedures; escalate to senior resources when necessary.
•Maintain closed-loop communication with internal and external stakeholders, manage case priorities, and set clear customer expectations throughout resolution.
•Build and share knowledge by contributing technical solution articles to the knowledge database, reviewing content, mentoring less experienced team members, and participating in eServices content creation.
•Support a 24×7×365 operation with flexibility for shift work, weekends, holidays, and on-call responsibilities as required.

Key Requirements

•University education (preferably a technical degree) or relevant Microsoft certifications, with 2+ years of experience in OS and system administration (UNIX/FreeBSD, Linux, Windows, VMware).
•Strong knowledge of networking and file-serving protocols (TCP/IP, NFS, SMB, iSCSI, HTTP, FTP) plus directory services (LDAP, NIS, ADS).
•Experience with network packet capture and analysis, including Layer 2/3 protocols.
•Fluency in English with excellent communication, interpersonal, and customer service skills; ability to work shifts in a high-pressure environment.
•Ability to work independently, quickly learn new technologies, and apply analytical problem-solving across complex technical environments.

Experience:2+ yearsEnterprise environmentsRemote IT supportOS and system administration

Education:Bachelor's

Skills:CommunicationCustomer serviceInterpersonal skillsAnalytical problem-solvingIndependent workingMentoringTeaching

Certifications:Microsoft certifications

Languages:English

Tech Stack:UNIXFreeBSDLinuxWindowsVMwareTCP/IPNFSSMBISCSIHTTPFTPLDAPNISADSNetwork packet captureLayer 2Layer 3PythonBashDocker

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Technical Support Engineer - Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver front-line remote technical support and resolve complex IT issues across enterprise environments.
•Diagnose and resolve complex issues using systems analysis techniques, advanced troubleshooting tools, and diagnostic procedures; escalate to senior resources when necessary.
•Maintain closed-loop communication with internal and external stakeholders, manage case priorities, and set clear customer expectations throughout resolution.
•Build and share knowledge by contributing technical solution articles to the knowledge database, reviewing content, mentoring less experienced team members, and participating in eServices content creation.
•Support a 24×7×365 operation with flexibility for shift work, weekends, holidays, and on-call responsibilities as required.

Key Requirements

•University education (preferably a technical degree) or relevant Microsoft certifications, with 2+ years of experience in OS and system administration (UNIX/FreeBSD, Linux, Windows, VMware).
•Strong knowledge of networking and file-serving protocols (TCP/IP, NFS, SMB, iSCSI, HTTP, FTP) plus directory services (LDAP, NIS, ADS).
•Experience with network packet capture and analysis, including Layer 2/3 protocols.
•Fluency in English with excellent communication, interpersonal, and customer service skills; ability to work shifts in a high-pressure environment.
•Ability to work independently, quickly learn new technologies, and apply analytical problem-solving across complex technical environments.

Experience:2+ yearsEnterprise environmentsRemote IT supportOS and system administration

Education:Bachelor's

Skills:CommunicationCustomer serviceInterpersonal skillsAnalytical problem-solvingIndependent workingMentoringTeaching

Certifications:Microsoft certifications

Languages:English

Tech Stack:UNIXFreeBSDLinuxWindowsVMwareTCP/IPNFSSMBISCSIHTTPFTPLDAPNISADSNetwork packet captureLayer 2Layer 3PythonBashDocker

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor