PH - Bilingual Hiring

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Japanese","English"]

Customer Service (Voice) consultants handle incoming calls for the travel program, delivering excellent service and assisting with inquiries related to websites and transactions. The role emphasizes bilingual Japanese communication, with JLPT N1 certification for non-natives, and benefits from hospitality or call center experience in a travel context. Based in Metro Manila or willing to relocate within the Philippines, with on-site work in Mandaluyong.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 years ago

PH - Bilingual Hiring

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer Service (Voice) consultants handle incoming calls for the travel program, delivering excellent service and assisting with inquiries related to websites and transactions. The role emphasizes bilingual Japanese communication, with JLPT N1 certification for non-natives, and benefits from hospitality or call center experience in a travel context. Based in Metro Manila or willing to relocate within the Philippines, with on-site work in Mandaluyong.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Handle incoming customer phone calls related to the travel program’s websites and transactions
  • •Provide excellent customer service and assist customers with concerns and inquiries
  • •Ensure accurate call handling and documentation of customer interactions
  • •Assist with travel program-related processes and issues as needed
  • •Collaborate with team members to improve customer experience and service quality

Key Requirements

  • •Excellent oral and written Japanese communication skills
  • •N1 JLPT Certification required for non-natives
  • •English language is an added advantage
  • •Customer Service or Hospitality experience is preferred but not required
  • •Living in Metro Manila or willing to relocate within the Philippines
Experience:Travel
Skills:JapaneseEnglish
Certifications:N1 JLPT
Languages:JapaneseEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor