Senior Manager, Product Management - Back Office Servicing Experiences

Discover Financial
New York, Richmond, Virginia, Chicago
Workplace: OnsiteFull timeUSD 219,000 - 249,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Customer empathy","Strategic thinking","Integrated problem solving","Transformational leadership","Business-focused execution"]

Lead product strategy and execution for back-office servicing experiences, focusing on SCRA and specialty operations. You’ll manage two product managers, set a multi-year AI and cloud-data roadmap to automate complex regulatory and case workflows, and own end-to-end customer and agent experiences across lines of business. Partner closely with Risk, Legal, Compliance, and Operations to ensure compliant, scalable, user-centric servicing on enterprise platforms.

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Discover Financial
Discover Financial
3 days ago

Senior Manager, Product Management - Back Office Servicing Experiences

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead product strategy and execution for back-office servicing experiences, focusing on SCRA and specialty operations. You’ll manage two product managers, set a multi-year AI and cloud-data roadmap to automate complex regulatory and case workflows, and own end-to-end customer and agent experiences across lines of business. Partner closely with Risk, Legal, Compliance, and Operations to ensure compliant, scalable, user-centric servicing on enterprise platforms.
Location: New York, Richmond, Virginia, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and grow two product managers owning critical back-office servicing workflows.
  • •Set and deliver a multi-year roadmap to automate back-office operations using AI and cloud data.
  • •Own end-to-end customer and agent experiences for regulatory and specialty programs and expand SCRA across lines of business.
  • •Partner with Risk, Legal, Compliance, and Operations to ensure experiences are compliant, well-governed, and built to scale.
  • •Replace manual agent tasks with intelligent automation and configure/ship user-centric servicing experiences on enterprise platforms.

Pay and Benefits

Salary: USD 219,000 - 249,900 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science/Engineering, Software Engineering, Information Systems or related) or Business/Marketing.
  • •Or, a Bachelor’s degree in any field and at least 4 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
  • •Demonstrated proficiency in human-centered product thinking and customer needs.
  • •Ability to leverage technology to deliver resilient, long-term value and solve complex product problems while mitigating risks.
Experience:4+ years
Education:Bachelor's in Quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science/Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing
Skills:Customer empathyStrategic thinkingIntegrated problem solvingTransformational leadershipBusiness-focused execution
Tech Stack:AICloud data

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn