Analyst, Transfer Agency

Northern Trust
Ireland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Attention to detail","Time management","Communication"]

Respond to customer inquiries via phone and email, ensuring all cases are completed within agreed service levels. Monitor email inboxes, follow up with call backs to verify customer instructions, and participate in team huddles and meetings. Manage your tasks to meet required quality and accuracy standards, and complete additional role-appropriate duties as directed by your Team Leader.

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FursaFursa
Northern Trust
Northern Trust
5 days ago

Analyst, Transfer Agency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Respond to customer inquiries via phone and email, ensuring all cases are completed within agreed service levels. Monitor email inboxes, follow up with call backs to verify customer instructions, and participate in team huddles and meetings. Manage your tasks to meet required quality and accuracy standards, and complete additional role-appropriate duties as directed by your Team Leader.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer queries via telephone or email.
  • •Monitor email inboxes to ensure queries are completed within agreed service levels.
  • •Attend and participate in team huddles and team meetings.
  • •Perform call backs to customers to verify the particulars of their instructions.
  • •Complete tasks within the correct time scales and to the right level of quality and accuracy.

Key Requirements

  • •Applicants must have the right to work in Ireland at the time of application and for the duration of employment.
Skills:Customer serviceAttention to detailTime managementCommunication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn