Chep

3 months ago

Customer Service Specialist - Spontaneous Application

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

The role acts as the primary contact to analyze and resolve complex customer inquiries, supports onboarding, collaborates with Sales, Finance, and Operations to ensure a seamless customer experience, maintains accurate customer data, and identifies opportunities to improve satisfaction and retention within an international, hybrid-work environment.

Location: Milan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
•Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training where needed to support customer success.
•Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
•Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
•Conduct regular reviews of customer accounts to assess performance, identify opportunities for improvement, and provide actionable insights to enhance customer satisfaction.

Pay and Benefits

Perks:Meal AllowanceFlexible Working

Key Requirements

•Bachelor or equivalent in Economics or related fields
•3-5 years of work experience in a customer facing role
•Experience with objectives, measures and KPIs
•Experience analyzing customer performance
•Proficiency with SAP, BW, Outlook and Microsoft Office (advanced Excel), Salesforce and Power BI

Experience:3-5 yearsLogisticsSupply chainPallets

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service

Languages:EnglishItalian

Tech Stack:SAPBWOutlookExcelSalesforcePower BI

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

3 months ago

Customer Service Specialist - Spontaneous Application

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Milan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
•Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training where needed to support customer success.
•Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
•Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
•Conduct regular reviews of customer accounts to assess performance, identify opportunities for improvement, and provide actionable insights to enhance customer satisfaction.

Pay and Benefits

Perks:Meal AllowanceFlexible Working

Key Requirements

•Bachelor or equivalent in Economics or related fields
•3-5 years of work experience in a customer facing role
•Experience with objectives, measures and KPIs
•Experience analyzing customer performance
•Proficiency with SAP, BW, Outlook and Microsoft Office (advanced Excel), Salesforce and Power BI

Experience:3-5 yearsLogisticsSupply chainPallets

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service

Languages:EnglishItalian

Tech Stack:SAPBWOutlookExcelSalesforcePower BI

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn