Customer Service Specialist - Spontaneous Application

Chep
Milan
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Empathy","Problem-solving","Teamwork","Customer service"]

The role acts as the primary contact to analyze and resolve complex customer inquiries, supports onboarding, collaborates with Sales, Finance, and Operations to ensure a seamless customer experience, maintains accurate customer data, and identifies opportunities to improve satisfaction and retention within an international, hybrid-work environment.

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Chep
Chep
5 months ago

Customer Service Specialist - Spontaneous Application

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

The role acts as the primary contact to analyze and resolve complex customer inquiries, supports onboarding, collaborates with Sales, Finance, and Operations to ensure a seamless customer experience, maintains accurate customer data, and identifies opportunities to improve satisfaction and retention within an international, hybrid-work environment.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
  • •Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training where needed to support customer success.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
  • •Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
  • •Conduct regular reviews of customer accounts to assess performance, identify opportunities for improvement, and provide actionable insights to enhance customer satisfaction.

Pay and Benefits

Perks:Meal AllowanceFlexible Working

Key Requirements

  • •Bachelor or equivalent in Economics or related fields
  • •3-5 years of work experience in a customer facing role
  • •Experience with objectives, measures and KPIs
  • •Experience analyzing customer performance
  • •Proficiency with SAP, BW, Outlook and Microsoft Office (advanced Excel), Salesforce and Power BI
Experience:3-5 yearsLogisticsSupply chainPallets
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service
Languages:EnglishItalian
Tech Stack:SAPBWOutlookExcelSalesforcePower BI

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn