Interactive Brokers Group

5 days ago

Technical Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide responsive technical assistance to clients using the Interactive Brokers Trader Workstation, troubleshooting connectivity and network issues and supporting Java configuration and security protocols. Own problem management for wider technical incidents, investigate and escalate new software bugs to the development team, and serve as the liaison between internal teams and customers across phone, chat, and tickets. Support clients with questions about IBKR’s two-factor secure login system.

Location: Tallinn

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Assist clients with inquiries about Interactive Brokers software products as part of the TAC team.
•Deliver technical and functional support for the Trader Workstation, including connectivity, network testing, Java configuration, and security protocols via phone, chat, and tickets.
•Manage and coordinate problem-solving for wide-scale technical issues.
•Identify, test, and escalate new software bugs to the development team.
•Serve as a liaison between internal teams and clients to ensure prompt, effective issue resolution, including two-factor secure login questions.

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

•Two years of experience supporting Windows/Mac software and hardware, including connectivity and networking, plus Java familiarity (team management experience is an advantage).
•Fluency in English and Russian is required; other European languages are an advantage.
•Provide technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, and Java configuration.
•Support problem management for wide-scale technical issues and help investigate, test, and escalate new software bugs.
•Communicate clearly and work independently in a team-oriented environment.

Experience:TradingFintech

Skills:CommunicationAnalyticalProblem-solvingIndependenceTeamwork

Languages:EnglishRussian

Tech Stack:WindowsMacJavaTrader WorkstationNetwork testingConnectivityTwo-factor secure loginSecurity protocolsPhoneChatTickets

Company Brief

Interactive Brokers Group

Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn

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Interactive Brokers Group

5 days ago

Technical Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Tallinn

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Assist clients with inquiries about Interactive Brokers software products as part of the TAC team.
•Deliver technical and functional support for the Trader Workstation, including connectivity, network testing, Java configuration, and security protocols via phone, chat, and tickets.
•Manage and coordinate problem-solving for wide-scale technical issues.
•Identify, test, and escalate new software bugs to the development team.
•Serve as a liaison between internal teams and clients to ensure prompt, effective issue resolution, including two-factor secure login questions.

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

•Two years of experience supporting Windows/Mac software and hardware, including connectivity and networking, plus Java familiarity (team management experience is an advantage).
•Fluency in English and Russian is required; other European languages are an advantage.
•Provide technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, and Java configuration.
•Support problem management for wide-scale technical issues and help investigate, test, and escalate new software bugs.
•Communicate clearly and work independently in a team-oriented environment.

Experience:TradingFintech

Skills:CommunicationAnalyticalProblem-solvingIndependenceTeamwork

Languages:EnglishRussian

Tech Stack:WindowsMacJavaTrader WorkstationNetwork testingConnectivityTwo-factor secure loginSecurity protocolsPhoneChatTickets

Company Brief

Interactive Brokers Group

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn