Starlink Customer Success Specialist

SpaceX
Redmond, California
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Organized","Accuracy","Clear communication","Process improvement","Proactive risk flagging"]

Own post-contract execution for Starlink orders: review order details, set up customer accounts, coordinate hardware shipment readiness, and ensure services are activated and billed accurately. Track shipments and activation dates, flag delays or billing/payment risks, reconcile past-due balances and unapplied cash, and escalate issues with clear revenue-at-risk context. Improve order-processing steps using the team’s tools and automation to keep high-volume work error-free.

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FursaFursa
SpaceX
SpaceX
1 day ago

Starlink Customer Success Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own post-contract execution for Starlink orders: review order details, set up customer accounts, coordinate hardware shipment readiness, and ensure services are activated and billed accurately. Track shipments and activation dates, flag delays or billing/payment risks, reconcile past-due balances and unapplied cash, and escalate issues with clear revenue-at-risk context. Improve order-processing steps using the team’s tools and automation to keep high-volume work error-free.
Location: Redmond, California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details.
  • •Set up customer accounts for hardware shipment, Starlink activation, and accurate invoicing.
  • •Track shipments and activation dates, proactively flagging delays or potential payment issues.
  • •Maintain systems and trackers so status, risks, and pending items are visible and actionable.
  • •Reconcile past-due balances and unapplied cash on assigned work, and escalate issues with a clear problem statement and specific ask.

Key Requirements

  • •Bachelor’s degree; or 2+ years of professional experience in operations, customer support, or process coordination.
  • •Organized and accurate in high-volume order or ticket processing.
  • •Clear communication, including raising problems early with dollar amount context and a next step.
  • •Experience with Excel and tools such as Salesforce or Smartsheet to manage orders and trackers.
  • •Use automations or reporting in existing tools to reduce manual work for the team.
Experience:2+ yearsOperationsCustomer support
Education:Bachelor's
Skills:OrganizedAccuracyClear communicationProcess improvementProactive risk flagging
Languages:English
Tech Stack:ExcelSalesforceSmartsheetClaude CoworkCursorCopilot

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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