3 weeks ago

Customer Care Professional – US Banking Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver extraordinary customer care to banking customers by handling requests professionally and resolving inquiries related to rewards, redemption, banking transactions, and funds questions. Work in a fast-paced, metric-driven environment while managing chats and multiple applications in a web-based system. Ensure integrity by adhering to regulatory and compliance guidelines for servicing practices within a hybrid setup.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Provide extraordinary customer care via phone to banking customers.
•Support the Customer First philosophy by ensuring professional handling of customer requests.
•Assist customers with banking transactions and funds inquiries.
•Respond to and resolve inquiries around rewards and redemption.
•Follow regulatory and compliance guidelines related to servicing practices.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Parental

Key Requirements

•At least 1 ½ years of customer service experience with a passion for building customer loyalty.
•At least 1 ½ years of CSAT/NPS experience (with recent relative experience from the past 6 months).
•Banking, Financial Services and Investment (BFSI) experience (savings, checking, debit cards, deposit, and credit card).
•Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
•Ability to work in a fast-paced metric-driven environment with multitasking and navigation in a web-based environment; technical proficiency to manage chats and multiple applications.

Experience:BankingBFSICustomer service

Skills:CommunicationListeningRelationship buildingResourcefulnessMultitasking

Tech Stack:Web-basedChat

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Customer Care Professional – US Banking Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Provide extraordinary customer care via phone to banking customers.
•Support the Customer First philosophy by ensuring professional handling of customer requests.
•Assist customers with banking transactions and funds inquiries.
•Respond to and resolve inquiries around rewards and redemption.
•Follow regulatory and compliance guidelines related to servicing practices.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Parental

Key Requirements

•At least 1 ½ years of customer service experience with a passion for building customer loyalty.
•At least 1 ½ years of CSAT/NPS experience (with recent relative experience from the past 6 months).
•Banking, Financial Services and Investment (BFSI) experience (savings, checking, debit cards, deposit, and credit card).
•Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
•Ability to work in a fast-paced metric-driven environment with multitasking and navigation in a web-based environment; technical proficiency to manage chats and multiple applications.

Experience:BankingBFSICustomer service

Skills:CommunicationListeningRelationship buildingResourcefulnessMultitasking

Tech Stack:Web-basedChat

Company Brief

American Express

Industry: Payments

Website