Aircall

1 month ago

NumOps Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and develop the Number Operations team to ensure effective provisioning, porting, and inventory management while maintaining high SLA adherence. Own workload forecasting, queue health, and KPI tracking, and drive process improvements to scale Aircall’s porting capabilities as we expand into new markets. Partner with engineering, product, and commercial teams to optimize tooling and operations.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop the Number Operations team — setting clear goals, holding regular 1:1s, and fostering a culture of accountability and continuous improvement.
•Monitor team workload and queue health, ensuring tickets are distributed fairly and SLAs are consistently met.
•Define and track operational KPIs (such as porting success rates, provisioning turnaround, SLA adherence) and present regular reports to senior stakeholders.
•Identify process improvements that increase efficiency, reduce error rates, and help the team scale as Aircall expands into new markets.
•Collaborate with product and engineering teams to provide operational input on tooling improvements, automation opportunities, and new market launches.

Key Requirements

•Experience leading a technical operations or NOC/porting team with a track record of improving SLAs and throughput
•Strong data-driven mindset with the ability to define, track, and present operational KPIs to senior stakeholders
•Excellent stakeholder management and cross-functional collaboration skills (engineering, product, carrier relations)
•Proven ability to identify, design, and implement process improvements that scale teams and improve accuracy
•Knowledge of country-specific telecom regulations, number portability rules, and carrier documentation requirements across markets

Experience:TelecommunicationsSaaS

Skills:LeadershipCommunicationProblem-solvingCollaborationStrategic thinking

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

1 month ago

NumOps Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop the Number Operations team — setting clear goals, holding regular 1:1s, and fostering a culture of accountability and continuous improvement.
•Monitor team workload and queue health, ensuring tickets are distributed fairly and SLAs are consistently met.
•Define and track operational KPIs (such as porting success rates, provisioning turnaround, SLA adherence) and present regular reports to senior stakeholders.
•Identify process improvements that increase efficiency, reduce error rates, and help the team scale as Aircall expands into new markets.
•Collaborate with product and engineering teams to provide operational input on tooling improvements, automation opportunities, and new market launches.

Key Requirements

•Experience leading a technical operations or NOC/porting team with a track record of improving SLAs and throughput
•Strong data-driven mindset with the ability to define, track, and present operational KPIs to senior stakeholders
•Excellent stakeholder management and cross-functional collaboration skills (engineering, product, carrier relations)
•Proven ability to identify, design, and implement process improvements that scale teams and improve accuracy
•Knowledge of country-specific telecom regulations, number portability rules, and carrier documentation requirements across markets

Experience:TelecommunicationsSaaS

Skills:LeadershipCommunicationProblem-solvingCollaborationStrategic thinking

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn