Number Operations Team Lead

Aircall
Paris
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Problem-solving","Collaboration","Strategic thinking"]

Lead and develop the Number Operations team to ensure effective provisioning, porting, and inventory management while maintaining high SLA adherence. Own workload forecasting, queue health, and KPI tracking, and drive process improvements to scale Aircall’s porting capabilities as we expand into new markets. Partner with engineering, product, and commercial teams to optimize tooling and operations.

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Aircall
Aircall
2 months ago

Number Operations Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead and develop the Number Operations team to ensure effective provisioning, porting, and inventory management while maintaining high SLA adherence. Own workload forecasting, queue health, and KPI tracking, and drive process improvements to scale Aircall’s porting capabilities as we expand into new markets. Partner with engineering, product, and commercial teams to optimize tooling and operations.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop the Number Operations team — setting clear goals, holding regular 1:1s, and fostering a culture of accountability and continuous improvement.
  • •Monitor team workload and queue health, ensuring tickets are distributed fairly and SLAs are consistently met.
  • •Define and track operational KPIs (such as porting success rates, provisioning turnaround, SLA adherence) and present regular reports to senior stakeholders.
  • •Identify process improvements that increase efficiency, reduce error rates, and help the team scale as Aircall expands into new markets.
  • •Collaborate with product and engineering teams to provide operational input on tooling improvements, automation opportunities, and new market launches.

Key Requirements

  • •Experience leading a technical operations or NOC/porting team with a track record of improving SLAs and throughput
  • •Strong data-driven mindset with the ability to define, track, and present operational KPIs to senior stakeholders
  • •Excellent stakeholder management and cross-functional collaboration skills (engineering, product, carrier relations)
  • •Proven ability to identify, design, and implement process improvements that scale teams and improve accuracy
  • •Knowledge of country-specific telecom regulations, number portability rules, and carrier documentation requirements across markets
Experience:TelecommunicationsSaaS
Skills:LeadershipCommunicationProblem-solvingCollaborationStrategic thinking

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn