Contact Center Hyperspecialist Account Executive (Central US)

Cisco
Chicago, Nashville
Workplace: RemoteFull timeUSD 218,900 - 315,100 annuallyFunction: SalesExperience: 5+ yearsEducation: bachelorsSkills: ["Forecasting","Quota accountability","Executive engagement","Relationship building","Technical aptitude"]

Drive Cisco’s most complex Customer Experience (CX) engagements across the US Commercial Central market, advising buying centers with deep expertise in UCCE, Webex Contact Center, and Workforce Optimization (WFO). Own strategic Contact Center/WFO opportunities with quota accountability, forecasting, and executive customer engagement. Act as a bridge between Cisco portfolio sales and engineering, shaping product direction while expanding wallet share across the territory.

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FursaFursa
Cisco
Cisco
3 days ago

Contact Center Hyperspecialist Account Executive (Central US)

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Job Summary

Drive Cisco’s most complex Customer Experience (CX) engagements across the US Commercial Central market, advising buying centers with deep expertise in UCCE, Webex Contact Center, and Workforce Optimization (WFO). Own strategic Contact Center/WFO opportunities with quota accountability, forecasting, and executive customer engagement. Act as a bridge between Cisco portfolio sales and engineering, shaping product direction while expanding wallet share across the territory.
Location: Chicago, Nashville
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary influencer for Cisco’s most complex CX engagements in the US Commercial Central market segment.
  • •Advise buying centers with deep knowledge of UCCE, Webex Contact Center, and WFO to build cost/benefit/risk business cases.
  • •Bridge Cisco portfolio sales teams and engineering teams by providing feedback that influences future product development.
  • •Increase Cisco’s footprint by capturing wallet share for Contact Center and WFO technologies within the assigned territory.
  • •Coordinate with cross-functional business units and account teams to align global GTM strategies with Central market initiatives.

Pay and Benefits

Salary: USD 218,900 - 315,100 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalDisabilityLife InsuranceEquityPaid HolidaysPaid Leave

Key Requirements

  • •5+ years of experience in the Contact Center industry (CCaaS and UCCE).
  • •Deep technical knowledge of Contact Center architectures.
  • •Experience managing large, strategic sales opportunities with quota accountability, forecasting, and executive customer engagement.
  • •Bachelor’s degree or equivalent professional experience.
  • •Strong technical aptitude to lead customer-facing technical conversations and demonstrations.
Experience:5+ yearsContact centerCCaaSUCCE
Education:Bachelor's
Skills:ForecastingQuota accountabilityExecutive engagementRelationship buildingTechnical aptitude
Tech Stack:UCCEWebexWebex Contact CenterWFOCCaaS

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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