General Dynamics

1 month ago

Customer Service Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide frontline customer service support in a security-cleared environment, handling inquiries, coordinating with program offices, and tracking service requests. Work within a TS/SCI with Poly environment, ensuring compliance with security policies and data handling while delivering timely assistance to customers and stakeholders.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries and provide accurate information in a secure environment.
•Log and track service requests, update case notes, and maintain documentation for audit readiness.
•Coordinate with security and program offices to resolve access and eligibility issues.
•Escalate complex or sensitive problems to appropriate teams in a timely manner.
•Adhere to security protocols and program-specific policies when handling sensitive data.

Key Requirements

•Active TS/SCI clearance with polygraph is required.
•Experience delivering customer service or helpdesk support in a government or security-cleared environment is preferred.
•Strong communication and problem-solving skills with a customer-service mindset.
•Ability to follow procedures, handle sensitive information, and maintain security posture.
•High attention to detail and ability to work effectively in a team environment.

Experience:DefenseGovernmentSecurity-cleared

Skills:CommunicationProblem-solvingTeamworkWritten communicationCustomer service

Eligibility

Security Clearance:TS/SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

Customer Service Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries and provide accurate information in a secure environment.
•Log and track service requests, update case notes, and maintain documentation for audit readiness.
•Coordinate with security and program offices to resolve access and eligibility issues.
•Escalate complex or sensitive problems to appropriate teams in a timely manner.
•Adhere to security protocols and program-specific policies when handling sensitive data.

Key Requirements

•Active TS/SCI clearance with polygraph is required.
•Experience delivering customer service or helpdesk support in a government or security-cleared environment is preferred.
•Strong communication and problem-solving skills with a customer-service mindset.
•Ability to follow procedures, handle sensitive information, and maintain security posture.
•High attention to detail and ability to work effectively in a team environment.

Experience:DefenseGovernmentSecurity-cleared

Skills:CommunicationProblem-solvingTeamworkWritten communicationCustomer service

Eligibility

Security Clearance:TS/SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn