IT Business Services Consultant (Maternity Cover) (Timisoara, RO, 0300011)

SAP
Romania
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Customer-focused","Solution-oriented","Problem-solving","Proactive risk identification","Mentoring"]

Provide L3 technical support for dedicated SAP customer landscapes within an Enterprise Cloud Services community. Own and coordinate operational activities and customer escalations, deep-dive into complex incidents, and drive root-cause analysis to completion. Support fast service restoration during critical situations, propose improvements to landscape stability and operational efficiency, and mentor junior team members while collaborating with delivery and expert teams to deliver reliable end-to-end service.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

IT Business Services Consultant (Maternity Cover) (Timisoara, RO, 0300011)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide L3 technical support for dedicated SAP customer landscapes within an Enterprise Cloud Services community. Own and coordinate operational activities and customer escalations, deep-dive into complex incidents, and drive root-cause analysis to completion. Support fast service restoration during critical situations, propose improvements to landscape stability and operational efficiency, and mentor junior team members while collaborating with delivery and expert teams to deliver reliable end-to-end service.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide L3 technical support for dedicated SAP customer landscapes, including fast restoration of services during critical situations.
  • •Deep-dive into complex technical issues and collaborate with delivery and expert teams to complete root cause analysis.
  • •Proactively identify risks and opportunities to improve landscape stability and operational efficiency.
  • •Own, lead, and coordinate operational activities and customer escalations; support service management and performance improvement initiatives.
  • •Analyze current landscape setups and mentor/guide junior team members to share technical knowledge.
Travel: Low travel

Key Requirements

  • •Provide L3 support and troubleshoot complex technical issues for SAP landscapes.
  • •Perform root cause analysis and support service restoration during critical situations and major incidents.
  • •Analyze current landscape setups and contribute to technical improvement proposals for stability and performance.
  • •Maintain a strong understanding of Database Engineering, System Implementation, and operational processes.
  • •Collaborate with delivery and expert teams to drive complex issues to completion and ensure high-quality service delivery.
Skills:Customer-focusedSolution-orientedProblem-solvingProactive risk identificationMentoring
Tech Stack:SAPSAP BasisDatabase technologiesService management

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor