Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 18.22 - 27.36 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Prioritization","Troubleshooting","Documentation","Professionalism","Ability to work under pressure"]

Handle inbound customer requests for Manheim through phone, email, chat, and ticketing systems. Actively listen, troubleshoot, and resolve standard technical and account-related issues, documenting interactions in company systems. Escalate complex problems to internal specialists, follow security protocols, and collaborate to ensure timely resolution. Provide customer education as needed and maintain quality customer relationships in a metrics-driven contact center environment.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Handle inbound customer requests for Manheim through phone, email, chat, and ticketing systems. Actively listen, troubleshoot, and resolve standard technical and account-related issues, documenting interactions in company systems. Escalate complex problems to internal specialists, follow security protocols, and collaborate to ensure timely resolution. Provide customer education as needed and maintain quality customer relationships in a metrics-driven contact center environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests via phone, email, chat, and ticketing systems.
  • •Listen actively, demonstrate professionalism, and troubleshoot/resolve standard technical and account issues.
  • •Escalate complex issues to internal teams or specialists as needed.
  • •Document customer interactions, issues, and resolutions in company systems while following security protocols.
  • •Collaborate to ensure timely issue resolution and support customer education and training.

Pay and Benefits

Salary: USD 18.22 - 27.36 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma/GED.
  • •Generally less than 2 years of experience.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Comfort with computers and technology (internet and email) and the ability to multitask and prioritize.
  • •Excellent oral and written communication skills for phone/email support in a contact-center metrics-driven environment.
Experience:Automotive industryContact center
Education:High School
Skills:CommunicationMultitaskingPrioritizationTroubleshootingDocumentationProfessionalismAbility to work under pressure
Languages:EnglishSpanish
Tech Stack:PhoneEmailChatTicketing systemsInternet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn