Business Performance Lead Rider Experience

Delivery Hero
Barcelona
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Ownership","Stakeholder management","Analytical problem solving","Judgement","Clear communication"]

Own rider business performance for 20+ Glovo markets, providing a decision-driven 360° view across rider costs, KPIs, budget delivery, utilization, delivery times, and service trade-offs. Challenge Country Heads of Operations, Finance, and GMs on targets and deviations without formal authority, drive end-to-end recovery plans, and lead planning narratives across Best Estimate, budget, and annual cycles while raising the global controlling standard.

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Delivery Hero
Delivery Hero
2 days ago

Business Performance Lead Rider Experience

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Job Summary

Own rider business performance for 20+ Glovo markets, providing a decision-driven 360° view across rider costs, KPIs, budget delivery, utilization, delivery times, and service trade-offs. Challenge Country Heads of Operations, Finance, and GMs on targets and deviations without formal authority, drive end-to-end recovery plans, and lead planning narratives across Best Estimate, budget, and annual cycles while raising the global controlling standard.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own rider business performance across 20+ markets, challenging targets, deviations, and recovery plans.
  • •Maintain a 360° view of rider KPIs, ensuring cost targets are not met through degraded service and balancing key trade-offs.
  • •Identify highest-value risks and opportunities using experiments, competitor benchmarks, and market trends, then decide where to focus analytical effort.
  • •Drive end-to-end handling of material deviations, from root cause through accountable owner, recovery plan, and closure by month end.
  • •Lead business narrative through planning cycles and act as a single reference point for FP&A and Finance leadership; raise controlling standards and challenge analytics outputs.

Key Requirements

  • •4–7+ years in Business Performance, Controlling, Strategy & Operations, FP&A, Consulting, Marketplace or Operations, including real accountability for a budget, cost line, or market portfolio.
  • •Demonstrated ownership mindset and comfort operating without direct reports.
  • •Track record of challenging and influencing senior stakeholders to drive change.
  • •Strong analytical problem solving, including decomposing performance issues and interrogating models.
  • •Advanced Excel/Google Sheets with high comfort with complex data and fluent English.
Experience:4+ yearsMarketplaceGig-economyLogisticsQuick-commerceSaaS
Skills:OwnershipStakeholder managementAnalytical problem solvingJudgementClear communication
Languages:English
Tech Stack:ExcelGoogle SheetsSQLLookerAI toolsBI tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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