Helpdesk Senior Associate

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Stakeholder management","Troubleshooting"]

Provide IT Service Desk support for end-users, offering guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and handle IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while exploring new IT tools and improving processes through recommendations and implementation.

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FursaFursa
NTT
NTT
1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide IT Service Desk support for end-users, offering guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and handle IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while exploring new IT tools and improving processes through recommendations and implementation.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues promptly to the next level.
  • •Support IT onboarding activities for end-users.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Identify and implement process and technology improvements while learning other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills for bug-finding and resolution.
  • •Ability to work independently within a diverse global team.
  • •IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
Experience:IT supportService desk
Skills:CommunicationCustomer serviceTeamworkStakeholder managementTroubleshooting
Languages:English
Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn