Federal Support Engineer 3

DataDog
Denver
Workplace: HybridFull timeUSD 92,000 - 134,000 annuallyFunction: Government & Public AdministrationExperience: 5+ yearsSkills: ["Communication","Mentorship","Problem-solving","Customer-facing communication"]

Join Datadog’s Federal Support Engineering team to advise and assist public sector customers in highly regulated, security-conscious environments. You’ll troubleshoot across 1000+ integrations in hybrid/multi-cloud architectures, mentor junior engineers, and collaborate with product, engineering, and sales to drive customer outcomes and product adoption while working in a hybrid Denver office.

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DataDog
DataDog
2 months ago

Federal Support Engineer 3

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Datadog’s Federal Support Engineering team to advise and assist public sector customers in highly regulated, security-conscious environments. You’ll troubleshoot across 1000+ integrations in hybrid/multi-cloud architectures, mentor junior engineers, and collaborate with product, engineering, and sales to drive customer outcomes and product adoption while working in a hybrid Denver office.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Engage with public sector customers via multiple channels to identify and resolve technical support requests.
  • •Troubleshoot, investigate, and resolve complex technical issues across Datadog’s 1000+ integrations in constrained environments.
  • •Handle urgent escalation cases that may involve customer-facing troubleshooting calls and incident management.
  • •Become a subject matter expert in many Datadog product areas and advise on best practices.
  • •Partner with Product, Engineering, and Account teams to validate bugs and advocate for customer-impacting improvements.

Pay and Benefits

Salary: USD 92,000 - 134,000 annually
Equity and Bonus:Equity
Perks:RsusEsppHealth Insurance401kEquity

Key Requirements

  • •5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
Experience:5+ yearsPublic sectorSaaSHybrid multi-cloud
Skills:CommunicationMentorshipProblem-solvingCustomer-facing communication
Languages:English
Tech Stack:APIsRESTNetworkingDistributed systemsMicroservicesCloudCloud-nativeHybrid multi-cloud

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn