Customer Experience Banker (Gladwin, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Customer issues resolution","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in branch customers, helping retain and grow consumer and business relationships. Proactively identify customers’ financial goals, educate them on consumer deposit products, and recommend appropriate banking services. Accurately process transactions, balance daily, and resolve customer issues while adhering to operational, security, risk, and regulatory policies. Partner with customers to deepen relationships through referrals and follow-up.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
13 hours ago

Customer Experience Banker (Gladwin, MI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in branch customers, helping retain and grow consumer and business relationships. Proactively identify customers’ financial goals, educate them on consumer deposit products, and recommend appropriate banking services. Accurately process transactions, balance daily, and resolve customer issues while adhering to operational, security, risk, and regulatory policies. Partner with customers to deepen relationships through referrals and follow-up.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and use that knowledge to support recommendations.
  • •Use a disciplined sales process (including follow-up, outbound calling, and referrals) to grow customer relationships.
  • •Refer customers to other bank areas to deepen relationships and build strong partnerships.
  • •Adhere to operational, security, risk, and regulatory policies; process transactions accurately and balance daily.

Key Requirements

  • •High School Diploma or GED and a minimum of 1 year of customer service or military service, or a Bachelor's Degree.
  • •1+ year of customer service in banking/financial services or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
  • •Ability to provide customer service while following operational, security, risk, and regulatory policies (implied in duties).
Skills:Customer serviceCustomer issues resolutionRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn