Customer Success - LATAM

ElevenLabs
Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Analytical","Interpersonal","Relationship management"]

This role partners with enterprise customers in the Spanish LATAM region to deploy and manage AI-driven, multi-product SaaS solutions. You’ll guide adoption, advise on agent design and integrations, own revenue expansion within a defined portfolio, and collaborate cross-functionally to ensure success across web, mobile, and telephony channels. Fluent in Spanish and English, you’ll work remotely with a global team to drive durable revenue growth.

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ElevenLabs
ElevenLabs
5 months ago

Customer Success - LATAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

This role partners with enterprise customers in the Spanish LATAM region to deploy and manage AI-driven, multi-product SaaS solutions. You’ll guide adoption, advise on agent design and integrations, own revenue expansion within a defined portfolio, and collaborate cross-functionally to ensure success across web, mobile, and telephony channels. Fluent in Spanish and English, you’ll work remotely with a global team to drive durable revenue growth.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform and manage expansion outcomes across a defined portfolio
  • •Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments
  • •Guide customers through deployment and scaling across web, mobile, and telephony, and integration with existing data sources and systems
  • •Analyze agent performance data and logs to identify friction points and optimization opportunities to improve accuracy and reliability
  • •Collaborate with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning BudgetRemote WorkCo-workingAnnual OffsiteTravel Allowance

Key Requirements

  • •5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
  • •Fluent in Spanish and English
  • •Familiarity and experience with building and deploying AI agents
  • •Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • •Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Experience:5+ yearsLATAMSaaSAI/MLDeveloper Tools
Skills:CommunicationProblem-solvingAnalyticalInterpersonalRelationship management
Languages:SpanishEnglish
Tech Stack:AIAPIsSDKs

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor