ElevenLabs

3 months ago

Customer Success - LATAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

This role partners with enterprise customers in the Spanish LATAM region to deploy and manage AI-driven, multi-product SaaS solutions. You’ll guide adoption, advise on agent design and integrations, own revenue expansion within a defined portfolio, and collaborate cross-functionally to ensure success across web, mobile, and telephony channels. Fluent in Spanish and English, you’ll work remotely with a global team to drive durable revenue growth.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform and manage expansion outcomes across a defined portfolio
•Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments
•Guide customers through deployment and scaling across web, mobile, and telephony, and integration with existing data sources and systems
•Analyze agent performance data and logs to identify friction points and optimization opportunities to improve accuracy and reliability
•Collaborate with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning BudgetRemote WorkCo-workingAnnual OffsiteTravel Allowance

Key Requirements

•5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
•Fluent in Spanish and English
•Familiarity and experience with building and deploying AI agents
•Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
•Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities

Experience:5+ yearsLATAMSaaSAI/MLDeveloper Tools

Skills:CommunicationProblem-solvingAnalyticalInterpersonalRelationship management

Languages:SpanishEnglish

Tech Stack:AIAPIsSDKs

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

3 months ago

Customer Success - LATAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform and manage expansion outcomes across a defined portfolio
•Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments
•Guide customers through deployment and scaling across web, mobile, and telephony, and integration with existing data sources and systems
•Analyze agent performance data and logs to identify friction points and optimization opportunities to improve accuracy and reliability
•Collaborate with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning BudgetRemote WorkCo-workingAnnual OffsiteTravel Allowance

Key Requirements

•5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
•Fluent in Spanish and English
•Familiarity and experience with building and deploying AI agents
•Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
•Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities

Experience:5+ yearsLATAMSaaSAI/MLDeveloper Tools

Skills:CommunicationProblem-solvingAnalyticalInterpersonalRelationship management

Languages:SpanishEnglish

Tech Stack:AIAPIsSDKs

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor