Customer Support Specialist - Bilingual

Provide bilingual (Spanish/English) technical customer support for end users using the OPENLANE platform. Troubleshoot hardware, software, and network-related issues, resolve application failures, and ensure high-quality follow-through on customer needs and internal directives. Document cases and known issues in Salesforce (CRM), educate customers on best practices, and act as a subject matter expert to develop training materials and support product improvement recommendations.