Customer Specialist - Part Time

CarMax
North Carolina
Workplace: OnsitePart timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales steps, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections aligned with CarMax quality standards. Handle administrative tasks and coordinate service/repair order billing accuracy, while following EH&S requirements and maintaining a clean, orderly work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales steps, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections aligned with CarMax quality standards. Handle administrative tasks and coordinate service/repair order billing accuracy, while following EH&S requirements and maintaining a clean, orderly work area.
Location: North Carolina
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales steps, appraisals, test drives, and financing applications.
  • •Assess vehicle conditions, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes such as vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax quality standards and complete related administrative paperwork.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Provide exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for appraisals and Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports and auditing transaction paperwork.
  • •Hold a High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn