Senior Customer Success Manager - APAC

Kpler
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal skills","Communication","Organisational skills","Proactivity","Customer focus"]

Own a portfolio of assigned clients to drive long-term adoption, satisfaction, and retention. Lead seamless onboarding so customers maximize the value of Kpler’s solutions. Develop tailored engagement strategies, provide expert support via email/calls/meetings, and analyze usage and engagement trends to reduce renewal risk. Translate client feedback into actionable improvements through collaboration with Product and Engineering, while maintaining customer health metrics in Salesforce.

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Kpler
Kpler
17 hours ago

Senior Customer Success Manager - APAC

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Job Summary

Own a portfolio of assigned clients to drive long-term adoption, satisfaction, and retention. Lead seamless onboarding so customers maximize the value of Kpler’s solutions. Develop tailored engagement strategies, provide expert support via email/calls/meetings, and analyze usage and engagement trends to reduce renewal risk. Translate client feedback into actionable improvements through collaboration with Product and Engineering, while maintaining customer health metrics in Salesforce.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and nurture proactive relationships with assigned clients to support adoption, satisfaction, and retention.
  • •Deliver seamless onboarding experiences so clients understand and maximize value from Kpler’s solutions.
  • •Develop and execute tailored engagement strategies to drive adoption, improve user experience, and increase platform utilization.
  • •Provide expert support through email, calls, and in-person meetings, answering client questions about Kpler’s data and workflows.
  • •Analyse client usage and engagement trends, assess customer health and renewal probability, and identify and address risks; maintain records in Salesforce and liaise with Product and Engineering on feedback.

Key Requirements

  • •5+ years of experience in Customer Success, ideally supporting Government or Public Sector clients.
  • •Proven experience managing a portfolio of large, complex clients and building long-term strategic relationships.
  • •Strong interpersonal and communication skills to build trust with a range of stakeholders.
  • •Highly organised and proactive, able to manage multiple priorities independently and collaborate across teams.
  • •Ability to articulate technical concepts to both technical and non-technical audiences; experience with APIs or data structures is advantageous.
Experience:5+ years
Skills:Interpersonal skillsCommunicationOrganisational skillsProactivityCustomer focus
Tech Stack:SalesforceAPIs

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn