NTT

1 month ago

Helpdesk Associate - Technical Troubleshooting

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Reposted: first listed 4 hours ago

Job Summary

Provide technical troubleshooting and helpdesk support for customer systems, including Windows (with registry edits), Mac optimization/troubleshooting, and device management workflows. Act as a liaison between customers and internal teams to resolve online system issues accurately and on time. Support enterprise tools and environments such as MDM, Autopilot, SCCM, Amazon Workspaces, Citrix, Active Directory, Outlook, printers, docking stations, and network drives in a 24x7 rotational shift, office-based profile.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical troubleshooting across Windows and Mac systems, including optimization and device-related issues.
•Support device management and setup activities such as MDM, Autopilot, and SCCM-related workflows.
•Act as a liaison between customers and internal departments to ensure online system problems are resolved accurately and timely.
•Troubleshoot user productivity and connectivity components including Outlook, printers, external monitors, docking stations, and network drives.
•Work rotational shifts (24x7) in an office-based profile for ongoing helpdesk coverage.

Key Requirements

•Graduate with relevant experience/knowledge in a technical support role.
•Knowledge of troubleshooting Windows 10 and Windows 8 operating systems and PC hardware.
•Basic knowledge of internet, networking, messaging, and MS Office, plus COTS applications.
•Ability to speak fluent English with excellent writing and comprehension skills.
•Ability to work a 24x7 rotational shift, office-based profile.

Skills:Customer handlingWritingComprehensionLiaison workTroubleshooting

Languages:English

Tech Stack:Windows TroubleshootingRegistry editWindows 10Windows 8Mac troubleshootingMDMAutopilotSCCMAmazon WorkspacesCitrixActive DirectoryOutlookPrinter TroubleshootingDocking stationNetwork drivesInternet ExplorerNetworkingMS OfficeCOTS applicationsPC Hardware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT