Product Manager - Voice AI

ClearGrid
Dubai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 4-6 yearsSkills: ["Communication","Systems thinking","Data analysis","Stakeholder management","Roadmap ownership"]

Own the Voice AI product end to end, driving quality, latency, transcription accuracy, reliability, and interruption handling. Lead voice infrastructure and capacity planning across STT/TTS, model routing, and telephony gateways, while owning unit economics like cost per minute and cost per connected call. Turn a hand-authored prompt/agent workflow into scalable tooling with testing and rollback, and evolve a client-facing platform for configuration, monitoring, analytics, and QA evidence.

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FursaFursa
ClearGrid
ClearGrid
1 week ago

Product Manager - Voice AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the Voice AI product end to end, driving quality, latency, transcription accuracy, reliability, and interruption handling. Lead voice infrastructure and capacity planning across STT/TTS, model routing, and telephony gateways, while owning unit economics like cost per minute and cost per connected call. Turn a hand-authored prompt/agent workflow into scalable tooling with testing and rollback, and evolve a client-facing platform for configuration, monitoring, analytics, and QA evidence.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own end-to-end performance of the voice product, including quality, latency, transcription accuracy, interruption handling, and reliability.
  • •Own the voice infrastructure and capacity (STT/TTS, model routing, telephony gateways, dialing/redial) and forecast capacity against volume.
  • •Own unit economics for voice (cost per minute and per connected call), build defensible models, and drive cost down while maintaining quality.
  • •Build the prompt and agent platform by turning a hand-authored workflow into a central agent library with versioning, rollback, validation, and regression testing.
  • •Own production quality by designing QA and monitoring loops to detect and prevent failures in live regulated client calls.

Key Requirements

  • •4–6 years of product management experience shipping software with engineering teams.
  • •Hands-on voice AI experience (voice agents, speech models, or voice-based products) strongly preferred, or deep conversational AI/LLM/contact center/speech background.
  • •Experience owning internal tooling/workflow products for expert users (e.g., prompt engineers).
  • •Comfort owning and optimizing unit economics (cost per minute / per connected call) without sacrificing quality.
  • •Experience shipping Arabic or other non-English language products is a strong plus; Arabic fluency is a plus (English fluency required).
Experience:4-6 yearsAIVoice AIConversational AILLMSpeechContact centerFinancial services
Skills:CommunicationSystems thinkingData analysisStakeholder managementRoadmap ownership
Languages:ArabicEnglish
Tech Stack:Speech modelsSTTTTSTelephony gatewaysModel routingDialingRedial capacityPrompt engineeringLLMs

Company Brief

ClearGrid
ClearGrid is a UAE-based AI-powered debt resolution platform for lenders and credit teams. It automates borrower segmentation, outreach, workflows, and settlement operations using secure, compliant infrastructure and data-driven decisioning.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Revenue: Under USD 1M
Growth: Early Stage Startup
Funding: Seed
Headquarters: Dubai, United Arab Emirates
Founded: 2023
WebsiteLinkedIn