Credit Operations Analyst

Sutherland
Colombia
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsSkills: ["Client communication","Process knowledge","Ticket resolution","Performance management","Multitasking"]

Manage credit operations for B2B accounts by driving ticket resolution and handling account inquiries across credit programs. Maintain configuration workflows and ensure performance targets are met while supporting end-to-end understanding of credit accounts. You’ll leverage credit decisioning and collections knowledge, work in Jira/VDI environments, and use functional API knowledge with basic coding to resolve operational issues.

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Sutherland
Sutherland
19 hours ago

Credit Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage credit operations for B2B accounts by driving ticket resolution and handling account inquiries across credit programs. Maintain configuration workflows and ensure performance targets are met while supporting end-to-end understanding of credit accounts. You’ll leverage credit decisioning and collections knowledge, work in Jira/VDI environments, and use functional API knowledge with basic coding to resolve operational issues.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Drive ticket resolution for credit program inquiries and operational issues.
  • •Manage B2B account inquiries across credit programs.
  • •Maintain configuration workflows across credit programs.
  • •Support credit decisioning and collections-related processes in daily operations.
  • •Apply end-to-end understanding of how credit accounts work to resolve operational needs.

Key Requirements

  • •2+ years in credit card/lending operations with strong credit process knowledge (credit decisioning, CRA tools, collections).
  • •Experience managing 15–30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold).
  • •B2 English (client-facing) and fluent Spanish.
  • •Functional API knowledge and basic coding capabilities.
  • •Operational familiarity with Jira/VDI environments.
Experience:2+ yearsCredit cardsLendingCollectionsB2B operations
Skills:Client communicationProcess knowledgeTicket resolutionPerformance managementMultitasking
Languages:EnglishSpanish
Tech Stack:JiraVDIAPI

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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