Manager, Enterprise Solutions Engineering

Incident
San Francisco
Workplace: HybridFull timeUSD 180,000 - 240,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Relationship building","Technical credibility","Commercial acumen","Team management"]

Build and grow the Enterprise Solutions Engineering team by hiring and coaching Solutions Engineers and staying hands-on in key enterprise deals. Lead evaluations and solve complex integration challenges for large engineering organizations using the incident.io AI incident response platform. Partner with Enterprise Sales on technical strategy, refine SE team operations around pipeline and enablement, and bring detailed customer feedback back to Product to shape roadmap decisions.

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FursaFursa
Incident
Incident
1 month ago

Manager, Enterprise Solutions Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Build and grow the Enterprise Solutions Engineering team by hiring and coaching Solutions Engineers and staying hands-on in key enterprise deals. Lead evaluations and solve complex integration challenges for large engineering organizations using the incident.io AI incident response platform. Partner with Enterprise Sales on technical strategy, refine SE team operations around pipeline and enablement, and bring detailed customer feedback back to Product to shape roadmap decisions.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Build and grow the Enterprise Solutions Engineering team by hiring top Solutions Engineers and coaching their craft.
  • •Lead evaluations and solve complex integration challenges for enterprise customers using incident.io.
  • •Coach Solutions Engineers through customer calls and review demos to help them become stronger technical and commercial operators.
  • •Stay close to the business by tracking pipeline, ensuring the team targets the right opportunities, and joining major enterprise deals.
  • •Refine how Solutions Engineering scales and bring customer feedback back to Product to influence roadmap decisions.

Pay and Benefits

Salary: USD 180,000 - 240,000 annually
Perks:Health Insurance401kEquityPaid LeaveLearning Budget

Key Requirements

  • •Managed a Solutions Engineering team before (1–3+ years leading a team) and grew ICs directly.
  • •Hands-on by default—watch calls, get into deals, and coach on specifics.
  • •Technical enough to earn trust with engineers and technical buyers, and commercial enough to understand enterprise deal execution.
  • •Think ahead about SE team mechanics: pipeline, targets, enablement, capacity, and hiring plans.
  • •Can build strong relationships across your team, AEs, Product, and customers, shifting between technical and commercial conversations.
Experience:AIEnterpriseTechnical enablement
Skills:CoachingRelationship buildingTechnical credibilityCommercial acumenTeam management

Company Brief

Incident
Provides an all‑in‑one incident management platform that integrates on‑call scheduling, incident response, status pages and AI automation to help engineering teams detect, coordinate, resolve, and learn from software outages.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 4.4
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