Customer Success Manager APAC - Chinese Speaker

Multiplier
Australia, Malaysia, Singapore
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer obsession","Communication","Writing","Organization","Problem-solving"]

Own outcome-based relationships with named accounts across APAC, helping customers achieve talent and business objectives through Multiplier. Monitor adoption, share industry best practices, and partner with Sales, Product, Operations, and Engineering to drive customer experience, retention, and growth. Synthesize customer feedback to inform product direction, identify expansion opportunities within your portfolio, and communicate clearly in Mandarin and English while managing account planning and targets.

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FursaFursa
Multiplier
Multiplier
3 days ago

Customer Success Manager APAC - Chinese Speaker

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Last checked: 12 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across APAC, helping customers achieve talent and business objectives through Multiplier. Monitor adoption, share industry best practices, and partner with Sales, Product, Operations, and Engineering to drive customer experience, retention, and growth. Synthesize customer feedback to inform product direction, identify expansion opportunities within your portfolio, and communicate clearly in Mandarin and English while managing account planning and targets.
Location: Australia, Malaysia, Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, consultative relationships with named accounts to help customers achieve talent and business objectives.
  • •Actively monitor product/service adoption and apply industry knowledge to drive engagement.
  • •Partner with Sales, Product, Operations, and Engineering to deliver strong customer experience and retention outcomes.
  • •Synthesize customer feedback and provide informed input to shape the product roadmap.
  • •Identify growth opportunities within your portfolio and support revenue expansion for your accounts.

Key Requirements

  • •Minimum 2 to 3 years in a Customer Success or Account Management role.
  • •Confident in Mandarin Chinese (written and spoken).
  • •Based in Malaysia, Singapore, or Australia.
  • •Minimum 2 of the last 3 years overachieving goals and targets.
  • •Strong account planning, forecasting, and quota attainment discipline.
Experience:2-3 yearsHR SaaSHR TechRemote work
Skills:Customer obsessionCommunicationWritingOrganizationProblem-solving
Languages:Mandarin Chinese

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor