Senior Inside Sales Client Manager (m/w/d)

NTT
Germany
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Communication","Analytical thinking","Commercial acumen","Initiative","Independent working"]

Manage and grow assigned customer relationships throughout the full customer lifecycle, ensuring consistent satisfaction from initial inquiries through the purchase process. Serve as the first point of contact and a liaison between customers, sales, technical experts, and internal stakeholders. Expand revenue and footprint across solution areas through account maintenance and new customer acquisition via phone, email, and video. Use Salesforce.com and sales methodologies to manage opportunities, pipelines, and forecasts.

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FursaFursa
NTT
NTT
4 weeks ago

Senior Inside Sales Client Manager (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage and grow assigned customer relationships throughout the full customer lifecycle, ensuring consistent satisfaction from initial inquiries through the purchase process. Serve as the first point of contact and a liaison between customers, sales, technical experts, and internal stakeholders. Expand revenue and footprint across solution areas through account maintenance and new customer acquisition via phone, email, and video. Use Salesforce.com and sales methodologies to manage opportunities, pipelines, and forecasts.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow customer relationships and ensure consistent customer satisfaction across the entire customer purchase lifecycle.
  • •Act as first point of contact for customer inquiries and drive a positive customer buying process.
  • •Coordinate between customers, sales, technical experts, and internal interfaces to support successful customer outcomes.
  • •Maintain and expand customer accounts, including handling existing accounts and acquiring new customers via phone, email, and video conferences.
  • •Manage and increase revenue and expand solutions coverage using sales tools and methodologies for customers, opportunities, pipelines, and forecasts.

Key Requirements

  • •2–4 years of experience in a similar environment.
  • •Nice to have: experience in IT sales and customer care.
  • •Strong analytical thinking and commercial acumen.
  • •Passion, initiative, and the ability to work independently with a drive for success.
  • •Fluent German and good English skills (written and spoken).
Experience:2-4 yearsIT servicesIT solutionsSales
Skills:CommunicationAnalytical thinkingCommercial acumenInitiativeIndependent working
Languages:GermanEnglish
Tech Stack:Salesforce.comSalesforce

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn