2 days ago

Senior Airport Services Agent - GRU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Deliver premium customer service across check-in, transfer desks, special services, and boarding gates by following established boarding procedures and service standards. Support safe, on-time EK departures by managing boarding priorities, announcements, documentation, and flight coupon reconciliation. Oversee baggage arrivals, assist with missing or damaged baggage, and monitor check-in queues with priority handling. Cover ticket desk and lounge support, including reservations and supervising contracted service providers.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Identify and meet customer service requirements at check-in, transfer desks, special services, and boarding gates while adhering to service standards and procedures.
•Apply internal boarding procedures, manage boarding priorities and announcements, and ensure flight coupon reconciliation and headcount confirmation for safe, on-time departures.
•Guide and advise team members to uphold superior customer service levels and coordinate with teams supporting EK departures.
•Monitor baggage arrival and resolve issues for missing or damaged bags by referring customers to Emirates GHA and keeping customers informed.
•Support ticket desk and lounge duties as needed, including ticketing/reservation tasks, documentation completion, and supervising contracted service providers.

Key Requirements

•Complete relevant professional training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•Have at least 3 years of airline industry experience (outstation requirements).
•Demonstrate knowledge of a Departure Control System and a Computerized Reservation System.
•Knowledge of check-in procedures and customer service delivery.
•Fluency in spoken and written English and the local language, plus proficiency in Microsoft Office applications.

Experience:3+ yearsAirline industry

Skills:Customer service deliveryLiaisingQueue managementProblem handling

Languages:English

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft OfficeTicketingReservations

Company Brief

Emirates Group

The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn

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Emirates Group

2 days ago

Senior Airport Services Agent - GRU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Identify and meet customer service requirements at check-in, transfer desks, special services, and boarding gates while adhering to service standards and procedures.
•Apply internal boarding procedures, manage boarding priorities and announcements, and ensure flight coupon reconciliation and headcount confirmation for safe, on-time departures.
•Guide and advise team members to uphold superior customer service levels and coordinate with teams supporting EK departures.
•Monitor baggage arrival and resolve issues for missing or damaged bags by referring customers to Emirates GHA and keeping customers informed.
•Support ticket desk and lounge duties as needed, including ticketing/reservation tasks, documentation completion, and supervising contracted service providers.

Key Requirements

•Complete relevant professional training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•Have at least 3 years of airline industry experience (outstation requirements).
•Demonstrate knowledge of a Departure Control System and a Computerized Reservation System.
•Knowledge of check-in procedures and customer service delivery.
•Fluency in spoken and written English and the local language, plus proficiency in Microsoft Office applications.

Experience:3+ yearsAirline industry

Skills:Customer service deliveryLiaisingQueue managementProblem handling

Languages:English

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft OfficeTicketingReservations

Company Brief

Emirates Group

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn