4 days ago

Executive Support Service Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide oversight of an Executive Support Team delivering onsite and remote troubleshooting in a high-volume environment. Lead day-to-day team activities, workflow prioritization, customer experience, and relationship management across multiple locations. Ensure proper use of support tools to identify, document, track, and resolve incidents. Drive service improvement through analytics, SLA management, incident performance metrics, problem-management databases, training programs, and technical documentation updates.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide oversight of an Executive Support Team performing onsite and remote troubleshooting in a high-volume, fast-paced environment.
•Manage day-to-day team work activities including timelines, customer experience, relationship management, and workflow prioritization.
•Ensure the team uses required tools and software to identify, document, track, and resolve reported problems.
•Analyze incident and request performance metrics and recurring issues, and recommend prevention/resolution to improve service levels and meet SLAs.
•Lead staff development, training needs assessment, and updates to technical and training documentation including problem resolution and base configurations.

Travel: Low travel

Pay and Benefits

Salary: USD 83,927 - 113,549

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

•10+ years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
•Bachelor’s degree in Information Technology, Business Administration, or a related field.
•ITIL v4 Foundations certification and ITIL intermediate certification (Managing Professional, Strategic Leader, or Practice Manager) required.
•US citizenship required.
•Experience managing customer service professionals and/or teams supporting desktops, laptops, printers, peripherals, and mobile devices across the U.S.

Experience:10+ years

Education:Bachelor's in Information Technology, Business Administration, or a related field

Skills:LeadershipCoaching and trainingAnalytical problem-solvingCommunicationDetail orientation

Certifications:ITIL v4 FoundationsITIL intermediateHDI

Tech Stack:IT hardware asset managementSoftware license managementIT asset management softwareInventory managementMicrosoft ExcelProblem management databasesIncident managementITIL v4ITIL intermediateHDI

Eligibility

Nationality:US National

Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

General Dynamics

4 days ago

Executive Support Service Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide oversight of an Executive Support Team performing onsite and remote troubleshooting in a high-volume, fast-paced environment.
•Manage day-to-day team work activities including timelines, customer experience, relationship management, and workflow prioritization.
•Ensure the team uses required tools and software to identify, document, track, and resolve reported problems.
•Analyze incident and request performance metrics and recurring issues, and recommend prevention/resolution to improve service levels and meet SLAs.
•Lead staff development, training needs assessment, and updates to technical and training documentation including problem resolution and base configurations.

Travel: Low travel

Pay and Benefits

Salary: USD 83,927 - 113,549

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

•10+ years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
•Bachelor’s degree in Information Technology, Business Administration, or a related field.
•ITIL v4 Foundations certification and ITIL intermediate certification (Managing Professional, Strategic Leader, or Practice Manager) required.
•US citizenship required.
•Experience managing customer service professionals and/or teams supporting desktops, laptops, printers, peripherals, and mobile devices across the U.S.

Experience:10+ years

Education:Bachelor's in Information Technology, Business Administration, or a related field

Skills:LeadershipCoaching and trainingAnalytical problem-solvingCommunicationDetail orientation

Certifications:ITIL v4 FoundationsITIL intermediateHDI

Eligibility

Nationality:US National

Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn