Fifth Third Bancorp

2 weeks ago

Lead CSR/Teller - Sarasota, FL - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide expert customer care for daily banking transactions, handling inquiries, problem resolution, and referrals to business partners for products and services. Serve as a Lead for the CSR line—monitoring operations, delegating issues, and acting as a resource for CSR activity. Exercise independent judgment in complex customer support tasks while following policies, protecting confidentiality, and supporting training for new and existing CSRs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide premier customer satisfaction for daily transactions by addressing inquiries, resolving problems, and maintaining customer confidentiality.
•Refer customers to appropriate business partners for products and services uncovered during interactions to support personal and bank goals.
•Handle complex CSR duties and accountable risk activities by following policies and procedures and staying within the bank’s risk appetite.
•Perform banking operations such as cash withdrawal, check signing approvals, transaction approvals, night deposits, and dual key process.
•As Lead, monitor the CSR line operations, delegate work, serve as an office resource, and support training/development for new and existing CSRs.

Key Requirements

•High school diploma or GED.
•Minimum 3 years of CSR experience and in-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to demonstrate advanced math functions.
•Comfortably interact with the public and communicate professionally in written or verbal formats.
•Ability to take initiative, use sound judgment for decisions and problem resolution, and establish self as a leader.

Experience:3+ years

Education:High School

Skills:Customer serviceIndependent judgmentLeadershipCommunicationProblem-solving

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

2 weeks ago

Lead CSR/Teller - Sarasota, FL - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide premier customer satisfaction for daily transactions by addressing inquiries, resolving problems, and maintaining customer confidentiality.
•Refer customers to appropriate business partners for products and services uncovered during interactions to support personal and bank goals.
•Handle complex CSR duties and accountable risk activities by following policies and procedures and staying within the bank’s risk appetite.
•Perform banking operations such as cash withdrawal, check signing approvals, transaction approvals, night deposits, and dual key process.
•As Lead, monitor the CSR line operations, delegate work, serve as an office resource, and support training/development for new and existing CSRs.

Key Requirements

•High school diploma or GED.
•Minimum 3 years of CSR experience and in-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to demonstrate advanced math functions.
•Comfortably interact with the public and communicate professionally in written or verbal formats.
•Ability to take initiative, use sound judgment for decisions and problem resolution, and establish self as a leader.

Experience:3+ years

Education:High School

Skills:Customer serviceIndependent judgmentLeadershipCommunicationProblem-solving

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor