Counter Manager - Macy's Arrowhead Towne Center (Glendale, AZ, US)

Pandora Group
United States
Workplace: OnsiteFull timeUSD 20.1 - 25.1 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Customer focus","Leadership","Coaching","Communication","Analytical thinking"]

Lead day-to-day operations and sales for Pandora’s Macy’s shop-in-shop counter, driving comp sales and transaction targets while delivering an exceptional fan experience. Coach and train part-time Sales Leads and Sales Associates, manage weekly scheduling, and oversee inventory practices including replenishment, cycle counts, and loss prevention. Ensure compliance with Pandora and Macy’s policies, and support hiring and onboarding in partnership with the District Sales Manager.

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Pandora Group
Pandora Group
2 days ago

Counter Manager - Macy's Arrowhead Towne Center (Glendale, AZ, US)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead day-to-day operations and sales for Pandora’s Macy’s shop-in-shop counter, driving comp sales and transaction targets while delivering an exceptional fan experience. Coach and train part-time Sales Leads and Sales Associates, manage weekly scheduling, and oversee inventory practices including replenishment, cycle counts, and loss prevention. Ensure compliance with Pandora and Macy’s policies, and support hiring and onboarding in partnership with the District Sales Manager.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
  • •Coach and train part-time Sales Associates and Sales Leads, assessing performance and providing targeted feedback.
  • •Manage weekly schedules aligned with peak sales hours and payroll efficiency.
  • •Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention.
  • •Maintain compliance with Pandora and Macy’s operational, security, POS, and loss prevention policies; support hiring needs as needed.

Pay and Benefits

Salary: USD 20.1 - 25.1 hourly
Perks:Health InsuranceDentalVision401kLong-term DisabilityProduct Discounts

Key Requirements

  • •Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally in fashion, luxury, or jewelry retail.
  • •Ability to deliver exceptional customer experiences and connect with people at all levels.
  • •Business acumen with analytical thinking to deliver positive sales results.
  • •Experience recruiting, retaining, and developing teams, including succession planning and internal mobility.
  • •Proficiency with Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
Experience:3+ yearsRetailFashionLuxuryJewelry retail
Skills:Customer focusLeadershipCoachingCommunicationAnalytical thinking
Tech Stack:Microsoft Office 365 SuiteKWIPOS systemsApplicant tracking systems

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website