NTT

2 weeks ago

Desktop Support Senior Associate-Field Tech

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide on-site desktop support in Mexico City by integrating multi-vendor solutions and troubleshooting end-user technology. Install, configure, maintain, and repair desktops, notebooks, printers, and peripherals. Serve as the liaison to clients for administrative and technical issues, identify risks to end-user experience, perform parts replacement and upgrades, and escalate and support less-experienced team members when needed.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Perform on-site integration and installation for company and multi-vendor systems solutions, including hardware, software, networking products, and operating systems.
•Install, implement, configure, maintain, troubleshoot, and repair desktops, notebooks, printers, and associated peripherals.
•Serve as a client liaison for administrative and technical matters, clarifying ownership for problem resolution when needed.
•Troubleshoot issues, replace parts, perform system upgrades, and execute basic deployment and repair tasks.
•Identify potential issues that could impact end-user experience and take corrective action; act as an escalation point for less experienced team members.

Key Requirements

•2-4 years of relevant experience in desktop support or field technology support.
•High School Diploma or equivalent; undergraduate degree or some college coursework preferred.
•Strong knowledge of the Windows operating system environment.
•A+ desktop (or equivalent) skill set; additional hardware certifications may be required.
•Ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations.

Experience:2-4 years

Education:High School

Skills:Client serviceTroubleshootingIndependent judgmentDiscretionEscalation

Certifications:A+

Tech Stack:Windows

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT