Customer Service Representative - Equipment Finance

U.S. Bancorp
Minnesota
Workplace: HybridFull timeUSD 20 - 21.15 hourlyFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Accountability","Multitasking"]

Serve as a trusted customer support specialist for Equipment Finance clients, handling inquiries via phone, chat, and email. Resolve issues during the first interaction, research payment errors and billing disputes, and support account maintenance requests. Assist customers with online banking and portal navigation, coordinate with internal teams, and escalate complex cases as needed while maintaining high-quality, efficient service in a fast-paced environment.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Customer Service Representative - Equipment Finance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Serve as a trusted customer support specialist for Equipment Finance clients, handling inquiries via phone, chat, and email. Resolve issues during the first interaction, research payment errors and billing disputes, and support account maintenance requests. Assist customers with online banking and portal navigation, coordinate with internal teams, and escalate complex cases as needed while maintaining high-quality, efficient service in a fast-paced environment.
Location: Minnesota
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone, chat, and email and resolve concerns during the first interaction.
  • •Provide account information and support account maintenance requests.
  • •Research and resolve payment errors, billing disputes, and service-related issues.
  • •Assist customers with online banking and portal navigation.
  • •Submit internal requests, partner with other departments, and escalate complex issues while maintaining ownership of the customer experience.

Pay and Benefits

Salary: USD 20 - 21.15 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceParental Leave401kPaid LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Two to four years of relevant experience.
  • •Banking, financial services, customer support, or call center experience.
  • •Strong verbal and written communication skills.
  • •Proficiency with Microsoft Office and ability to multitask across multiple systems.
Experience:2-4 yearsBankingFinancial servicesCustomer supportCall center
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionAccountabilityMultitasking
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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