Thumbtack

4 months ago

Lead Business Operations Program Manager, EPAD

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end strategic initiatives for Thumbtack’s EPAD (Engineering, Product, Analytics, and Design) organizations by partnering with executive and functional leaders to drive alignment and execution. You’ll design decision-focused operational rhythms, build and track success metrics with analytics, manage cross-team coordination, and translate engagement insights into workstreams that improve virtual-first collaboration and organizational health.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Partner with executive leaders and EPAD stakeholders to translate strategy into phased execution plans, including identifying risks and surfacing issues early.
•Design decision-focused agendas, keep cross-team discussions aligned and outcome-oriented, and navigate trade-offs to maintain momentum.
•Serve as connective tissue across EPAD by identifying parallel work without coordination and ensuring the right stakeholders participate at the right moments.
•Use data to define success, build systems to track progress, and course-correct when launching or sunsetting operational processes.
•Help shape EPAD’s virtual-first operating model by co-creating collaboration rituals, designing in-person moments for connection, and leading people-focused workstreams to improve employee experience.

Pay and Benefits

Salary: USD 164,700 - 201,300 annually

Key Requirements

•10+ years of experience in strategy, business operations, or program management in high-growth technology or similarly fast-paced environments.
•Direct experience supporting or partnering with technical organizations (Product, Engineering, Analytics, or Design) and understanding where friction arises.
•Proven track record leading cross-functional initiatives from zero to one, independently scoping work and driving execution without a predefined roadmap.
•Experience working with executive stakeholders, translating loosely defined objectives into clear plans, and influencing without relying on authority.
•Ability to bring clarity to complexity by defining success metrics, designing scalable workflows, and leveraging AI/automation tools to improve decision making.

Experience:10+ yearsHigh-growth technologyConsumer marketplacesSMB platformsTech-enabled services

Skills:Systems thinkingCross-functional collaborationStrategic judgmentOperational decision-makingInfluencing without authority

Tech Stack:AIAutomation

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

4 months ago

Lead Business Operations Program Manager, EPAD

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Partner with executive leaders and EPAD stakeholders to translate strategy into phased execution plans, including identifying risks and surfacing issues early.
•Design decision-focused agendas, keep cross-team discussions aligned and outcome-oriented, and navigate trade-offs to maintain momentum.
•Serve as connective tissue across EPAD by identifying parallel work without coordination and ensuring the right stakeholders participate at the right moments.
•Use data to define success, build systems to track progress, and course-correct when launching or sunsetting operational processes.
•Help shape EPAD’s virtual-first operating model by co-creating collaboration rituals, designing in-person moments for connection, and leading people-focused workstreams to improve employee experience.

Pay and Benefits

Salary: USD 164,700 - 201,300 annually

Key Requirements

•10+ years of experience in strategy, business operations, or program management in high-growth technology or similarly fast-paced environments.
•Direct experience supporting or partnering with technical organizations (Product, Engineering, Analytics, or Design) and understanding where friction arises.
•Proven track record leading cross-functional initiatives from zero to one, independently scoping work and driving execution without a predefined roadmap.
•Experience working with executive stakeholders, translating loosely defined objectives into clear plans, and influencing without relying on authority.
•Ability to bring clarity to complexity by defining success metrics, designing scalable workflows, and leveraging AI/automation tools to improve decision making.

Experience:10+ yearsHigh-growth technologyConsumer marketplacesSMB platformsTech-enabled services

Skills:Systems thinkingCross-functional collaborationStrategic judgmentOperational decision-makingInfluencing without authority

Tech Stack:AIAutomation

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn