Client Service Manager - Pension Administration

Aon
Sheffield
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Relationship management","Influencing","Time management","Communication","Active listening"]

Lead pension administration service delivery for clients by acting as the primary administration contact and partnering with integrated client teams. Monitor performance against SLAs, coordinate client projects, and own escalations, complaints, and corrective actions through closure. Provide guidance using strong technical and regulatory knowledge, improve client awareness and best practices, and support continuous improvement across teams while ensuring compliance with Aon risk management policies.

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FursaFursa
Aon
Aon
3 days ago

Client Service Manager - Pension Administration

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead pension administration service delivery for clients by acting as the primary administration contact and partnering with integrated client teams. Monitor performance against SLAs, coordinate client projects, and own escalations, complaints, and corrective actions through closure. Provide guidance using strong technical and regulatory knowledge, improve client awareness and best practices, and support continuous improvement across teams while ensuring compliance with Aon risk management policies.
Location: Sheffield
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as the lead client contact for administration services and work with client leads as part of an integrated client team.
  • •Monitor and coordinate administration delivery per client to ensure SLAs and projects meet quality and timeliness standards.
  • •Own and proactively manage client escalations, complaints, and corrective actions to closure within agreed deadlines.
  • •Improve client knowledge and awareness of best practice across teams, sharing technical expertise and providing guidance to deliver exceptional service.
  • •Identify client service delivery risks, drive continuous improvement, and keep technical/regulatory expertise up to date.

Key Requirements

  • •Strong relationship management skills to manage stakeholders.
  • •High-level technical expertise across the relevant business area.
  • •Ability to positively influence the behaviours and decisions of others.
  • •Strong time-management skills to manage several projects at the same time.
  • •A strong communicator with confidence to express views and influence others.
Skills:Relationship managementInfluencingTime managementCommunicationActive listening
Languages:En-us

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor