BTSE

3 weeks ago

客服QA質檢 (Sr.) CS Quality Assurance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support the Customer Support Quality Assurance Team Lead by developing, implementing, and enforcing QA standards across BTSE’s customer support teams. Conduct ticket quality reviews and agent calibration sessions, analyze and help resolve workflow inefficiencies, and document/report quality metrics. Create training materials and operational manuals, deliver training to CS agents, and assist with interventions to ensure compliance and continuous improvement.

Location: Vietnam

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Develop, update, and enforce Customer Support QA policies and Standard Operating Procedures (SOPs).
•Conduct regular quality reviews of support tickets and participate in agent calibration sessions with the QA Team Lead.
•Identify, analyze, and help resolve workflow inefficiencies within customer support operations.
•Monitor, document, and report on quality performance metrics to the CS Team and management.
•Create and maintain training materials and operational manuals; deliver training and ongoing support to CS agents.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Solid understanding of quality assurance concepts, methodologies, and tools.
•2 to 3 years of experience in Customer Service or BPO Quality Assurance.
•Demonstrated experience in testing processes, version control, and defect management.
•Proficient in both written and spoken English.
•Bachelor’s degree or equivalent in a related field.

Experience:2-3 years

Education:Bachelor's

Skills:Analytical thinkingProblem-solvingDecision-makingInterpersonal skillsTeamwork

Languages:English

Tech Stack:Quality assuranceSOPsVersion controlDefect managementCRM/CSR

Company Brief

BTSE

BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn

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BTSE

3 weeks ago

客服QA質檢 (Sr.) CS Quality Assurance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Develop, update, and enforce Customer Support QA policies and Standard Operating Procedures (SOPs).
•Conduct regular quality reviews of support tickets and participate in agent calibration sessions with the QA Team Lead.
•Identify, analyze, and help resolve workflow inefficiencies within customer support operations.
•Monitor, document, and report on quality performance metrics to the CS Team and management.
•Create and maintain training materials and operational manuals; deliver training and ongoing support to CS agents.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Solid understanding of quality assurance concepts, methodologies, and tools.
•2 to 3 years of experience in Customer Service or BPO Quality Assurance.
•Demonstrated experience in testing processes, version control, and defect management.
•Proficient in both written and spoken English.
•Bachelor’s degree or equivalent in a related field.

Experience:2-3 years

Education:Bachelor's

Skills:Analytical thinkingProblem-solvingDecision-makingInterpersonal skillsTeamwork

Languages:English

Tech Stack:Quality assuranceSOPsVersion controlDefect managementCRM/CSR

Company Brief

BTSE

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn