Associate - Product Operations, Flights Fulfillment

Discover Financial
Chicago, New York, Richmond
Workplace: OnsiteFull timeUSD 73,300 - 83,700 annuallyFunction: Supply Chain & LogisticsExperience: 5+ yearsEducation: high_schoolSkills: ["Analytical","Detail-oriented","Problem-solving","Customer focus","Cross-functional collaboration"]

Support the post-booking customer journey for Capital One Travel’s Flights platform by monitoring operational health, servicing workflows, and queue performance. Help manage schedule changes, cancellations, exchanges, refunds, seats, ticketing support, escalations, and operational investigations. Conduct QA for new servicing features and supplier integrations, triage issues across booking environments, and collaborate cross-functionally using dashboards, reporting tools, and AI-assisted technologies to drive continuous improvement.

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Discover Financial
Discover Financial
2 months ago

Associate - Product Operations, Flights Fulfillment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support the post-booking customer journey for Capital One Travel’s Flights platform by monitoring operational health, servicing workflows, and queue performance. Help manage schedule changes, cancellations, exchanges, refunds, seats, ticketing support, escalations, and operational investigations. Conduct QA for new servicing features and supplier integrations, triage issues across booking environments, and collaborate cross-functionally using dashboards, reporting tools, and AI-assisted technologies to drive continuous improvement.
Location: Chicago, New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Entry level

Key Responsibilities

  • •Support operational health and day-to-day performance of post-booking servicing systems and workflows.
  • •Monitor servicing queues, operational metrics, and workflow performance to identify issues and trends.
  • •Assist with operational escalations for ticketing, exchanges, cancellations, refunds, schedule changes, and fulfillment support.
  • •Perform bug triage, issue tracking, and operational investigations across booking environments.
  • •Conduct testing, validation, and ongoing QA for new servicing features, supplier integrations, and configuration changes.

Pay and Benefits

Salary: USD 73,300 - 83,700 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year in product operations, travel operations, customer operations, or technical support.
  • •At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC.
  • •Ability to conduct QA, testing, and validation of servicing features, supplier integrations, and configuration changes in staging and production.
  • •Experience using tools such as Jira, Confluence, Amplitude, Datadog, and AWS, with familiarity with XML or JSON protocols.
Experience:5+ yearsAir travelTravel operationsTravel technologyProduct operations
Education:High School
Skills:AnalyticalDetail-orientedProblem-solvingCustomer focusCross-functional collaboration
Tech Stack:APIsMonitoring toolsBooking systemsAI-powered toolsDashboardsReporting toolsJiraConfluenceAmplitudeDatadogAWSXMLJSONSQLGoogle SuiteStagingProduction

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn