Sr. Client Tech Support Engineer

Fiserv
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Root cause analysis","Documentation","Communication","Stakeholder management","Incident investigation"]

Provide end-to-end technical support for integrated Fiserv platforms, products, and services to ensure stability, accuracy, and a consistent client experience. Investigate, diagnose, and resolve complex technical issues, maintain complete case documentation, and analyze incidents, transactions, system behavior, and data flows to identify root causes. Reproduce issues in test/non-production environments, communicate status and risks, and collaborate with engineering, product, operations, implementation, and incident management teams in a highly regulated environment.

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FursaFursa
Fiserv
Fiserv
2 days ago

Sr. Client Tech Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide end-to-end technical support for integrated Fiserv platforms, products, and services to ensure stability, accuracy, and a consistent client experience. Investigate, diagnose, and resolve complex technical issues, maintain complete case documentation, and analyze incidents, transactions, system behavior, and data flows to identify root causes. Reproduce issues in test/non-production environments, communicate status and risks, and collaborate with engineering, product, operations, implementation, and incident management teams in a highly regulated environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate, diagnose, and resolve technical issues and service requests across assigned platforms, products, and services.
  • •Log, track, and manage client interactions in case management tools with accurate, complete documentation.
  • •Analyze incidents, transactions, system behavior, and data flows to identify root causes and drive effective resolution.
  • •Reproduce client-reported issues in test or non-production environments and document findings, risks, and next steps.
  • •Communicate issue status, risks, and resolution progress to clients, partners, and internal stakeholders; partner with cross-functional teams to resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Leave

Key Requirements

  • •4+ years of experience in technical support, client support, production support, or service operations in a technology or financial services environment.
  • •4+ years of experience investigating and resolving technical issues across multiple systems, applications, transactions, or data flows.
  • •Experience using case management, ticketing, or incident tracking tools to document, prioritize, and manage work through resolution.
  • •Experience analyzing logs, transactions, system behavior, or data to identify root cause and support issue resolution.
  • •Bachelor’s degree in computer science, information systems, engineering, or related field, or equivalent experience.
Experience:4+ yearsFintechPaymentsFinancial servicesEnterprise softwareSaaSProduction support
Education:Bachelor's in computer science, information systems, engineering, or related field
Skills:Root cause analysisDocumentationCommunicationStakeholder managementIncident investigation
Tech Stack:SQLCase managementTicketingIncident trackingLogs

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn