3 weeks ago

Field Tech Director with Japanese and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead a global field services organization delivering deskside and digital workplace services for enterprise clients. Own SLA performance, client satisfaction, CSAT surveys, program implementations, quality/process compliance, and root-cause improvement plans. Direct and develop technical teams, coordinate onsite delivery with client leadership, standardize field service functions, manage delivery costs, and drive service-level improvements with suppliers—while traveling as needed.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct the Field Service Team to achieve quality, SLA, and customer satisfaction results, including staffing, schedules, and overall service quality.
•Provide direct supervision globally for professional-level team members and monitor SLA performance, program implementations, and customer service improvement initiatives.
•Coordinate daily planning and ongoing onsite delivery with client delivery executives and program owners, including CSAT and program surveys.
•Conduct root cause analysis and implement customer service improvement plans; resolve escalations to maintain client experience levels.
•Manage delivery cost, standardize field service functions, drive service level improvements with suppliers, and develop strategic goals and launch plans for local countries.

Travel: High travel

Key Requirements

•Typically requires 12–15 years of relevant experience with 10+ years of prior IT leadership experience and 5+ years of technical/IT experience.
•Excellent Japanese communication skills (spoken, reading, and written) and proficiency in English (spoken, reading, and written).
•ITIL certification.
•Strong leadership with the ability to set expectations, manage performance, and coach/mentor team members.
•Ability to create and document processes and use Excel with project management experience.

Experience:12-15 yearsIT leadershipDigital workplaceField services

Education:Master's

Skills:LeadershipCommunicationNegotiationProcess documentationCoaching/mentoring

Certifications:ITIL

Languages:JapaneseEnglish

Tech Stack:ITILExcelAI

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

3 weeks ago

Field Tech Director with Japanese and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct the Field Service Team to achieve quality, SLA, and customer satisfaction results, including staffing, schedules, and overall service quality.
•Provide direct supervision globally for professional-level team members and monitor SLA performance, program implementations, and customer service improvement initiatives.
•Coordinate daily planning and ongoing onsite delivery with client delivery executives and program owners, including CSAT and program surveys.
•Conduct root cause analysis and implement customer service improvement plans; resolve escalations to maintain client experience levels.
•Manage delivery cost, standardize field service functions, drive service level improvements with suppliers, and develop strategic goals and launch plans for local countries.

Travel: High travel

Key Requirements

•Typically requires 12–15 years of relevant experience with 10+ years of prior IT leadership experience and 5+ years of technical/IT experience.
•Excellent Japanese communication skills (spoken, reading, and written) and proficiency in English (spoken, reading, and written).
•ITIL certification.
•Strong leadership with the ability to set expectations, manage performance, and coach/mentor team members.
•Ability to create and document processes and use Excel with project management experience.

Experience:12-15 yearsIT leadershipDigital workplaceField services

Education:Master's

Skills:LeadershipCommunicationNegotiationProcess documentationCoaching/mentoring

Certifications:ITIL

Languages:JapaneseEnglish

Tech Stack:ITILExcelAI

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn