Project Manager (Professional Services)

Adobe Systems
Chicago, Florida, Massachusetts, New York
Workplace: OnsiteFull timeUSD 95,100 - 171,100 annuallyFunction: Program & Project Management (PMO)Experience: 3-5 yearsEducation: bachelorsSkills: ["Executive presence","Leadership","Collaboration","Creative problem-solving","Communication","Conflict resolution","Negotiation","Presentation","Reporting","Relationship building","Organizational change management","Problem-solving"]

Drive enterprise solution development and implementations for customers using the Adobe Experience Cloud. Partner with customers and Adobe teams (Sales, Finance, Engineering, and systems integrators) to define scope, manage delivery, govern program standards, and ensure acceptance against statement(s) of work. Lead cross-functional delivery from inception to closure, manage change requests and issue resolution, forecast project economics, and deliver successful customer outcomes and post-mortems.

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Adobe Systems
Adobe Systems
1 day ago

Project Manager (Professional Services)

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Job Summary

Drive enterprise solution development and implementations for customers using the Adobe Experience Cloud. Partner with customers and Adobe teams (Sales, Finance, Engineering, and systems integrators) to define scope, manage delivery, govern program standards, and ensure acceptance against statement(s) of work. Lead cross-functional delivery from inception to closure, manage change requests and issue resolution, forecast project economics, and deliver successful customer outcomes and post-mortems.
Location: Chicago, Florida, Massachusetts, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Partner with customers and Adobe License and Services Sales teams to define and document project scope, requirements, and integration points for solution implementation.
  • •Oversee the project delivery process, manage scope and change requests, and serve as the primary point of contact throughout the project lifecycle.
  • •Govern foundational project activities from inception to closure, including governance, communication, and organizational change with customer and internal teams.
  • •Coordinate issue resolution across Adobe teams (including commercial, support, and product organizations) and ensure successful customer outcomes against project objectives.
  • •Forecast revenue, bill rates, and utilization; collate customer requests, deployment issues, and feedback into core product channels; produce post-mortems and communicate lessons learned.
Travel: High travel

Pay and Benefits

Salary: USD 95,100 - 171,100 annually

Key Requirements

  • •Minimum 3-5 years of client-facing Project Management experience leading teams through complex technical implementations while owning a services budget (upwards of $500k).
  • •Direct experience with Adobe marketing stack tools including Experience Manager, Experience Cloud, Marketo, Analytics, Target, Commerce, Workfront, Customer Data Platform, and Journey Optimizer.
  • •Ability to understand the impact of technical changes and articulate high-level technical solutions to address business problems.
  • •Strong problem-solving skills to identify issues, resolve them quickly, and know when to rely on internal resources.
  • •BS/BA degree or equivalent experience.
Experience:3-5 yearsEnterprise solutionsClient-facing project managementTechnical implementationsProfessional servicesAgile
Education:Bachelor's
Skills:Executive presenceLeadershipCollaborationCreative problem-solvingCommunicationConflict resolutionNegotiationPresentationReportingRelationship buildingOrganizational change managementProblem-solving
Tech Stack:Adobe Experience CloudAdobe Experience PlatformAdobe Experience ManagerMarketoExperience ManagerExperience CloudAnalyticsAdobe TargetCommerceWorkfrontCustomer Data PlatformJourney OptimizerAgileAI

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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