Case Administrator

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 26,510 - 26,766Function: Administration & Executive AssistanceSkills: ["Teamwork","Judgement","Organisational skills","Communication","Confidentiality","Data protection"]

Support the custody function at HMP Thameside by maintaining accurate prisoner records and sentence calculations, processing release documentation, and handling custody-related queries. Monitor shared inboxes and correspondence, liaising with courts and external agencies as needed. Maintain audit trails and prepare meeting materials, including taking minutes when required, to help ensure safe, secure operations and effective administration of custody processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 days ago

Case Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support the custody function at HMP Thameside by maintaining accurate prisoner records and sentence calculations, processing release documentation, and handling custody-related queries. Monitor shared inboxes and correspondence, liaising with courts and external agencies as needed. Maintain audit trails and prepare meeting materials, including taking minutes when required, to help ensure safe, secure operations and effective administration of custody processes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide administrative support to the custody function, ensuring records and documentation are accurate and up to date.
  • •Process and maintain prisoner sentence calculations, custody records, and release documentation.
  • •Investigate and resolve sentence calculation and custody-related queries with courts and external agencies.
  • •Monitor shared inboxes and correspondence, ensuring enquiries are actioned promptly.
  • •Support court, parole, public protection, and release processes while maintaining accurate records and audit trails.

Pay and Benefits

Salary: GBP 26,510 - 26,766
Perks:Paid LeavePensionHealth InsuranceLearning Budget

Key Requirements

  • •Provide administrative support to the custody function, keeping records and documentation accurate and up to date.
  • •Process and maintain prisoner sentence calculations, custody records, and release documentation.
  • •Resolve sentence calculation and custody-related queries, liaising with courts and external agencies where required.
  • •Monitor shared inboxes and correspondence to ensure enquiries are actioned promptly and professionally.
  • •Work with vulnerable individuals in custodial/justice/care or similar environments (beneficial, not essential).
Experience:JusticeCustodyCorrectional services
Skills:TeamworkJudgementOrganisational skillsCommunicationConfidentialityData protection

Eligibility

Security Clearance:Standard DBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn